As a 3PL, you may purchase shipping labels for your customers using your own shipping carrier accounts and opt to include a fee on the purchased labels. This shipment fee may be a flat amount (such as 10 cents per label) or a percentage of the label cost (such as 5 percent per label).
ShipHero Default Settings
- 3PL customers will not see the label cost for a shipment until a bill is generated.
- Once a bill has been generated, the Shipment Fee is added to the Total Label Cost.
- Shipment details on the ShipHero dashboard do not show the label cost.
Shipment View on the ShipHero Dashboard
Give 3PL Clients Permission to View Label Costs
3PLs may permit clients to view the actual label cost or the marked-up label cost by following these steps:
- Access the 3PL Billing Menu.
- Select the customer you want to edit.
- On the right side of the screen, click the Change button, and a module will appear with various settings.
- You can scroll down to the Labels section and look for the dropdown menu. You can select one of four options:
- No: The default setting. 3PL clients do not see the original label cost.
- Show actual cost: Clients can see the label costs for each order without the assessed service fee.
- Show marked-up cost: The label costs shown to the client, including any markups defined in the shipping fees.
- Use marked-up cost, but don't show: Adds marked-up cost when quoting but shows label cost as $0.00.
Note: ShipHero saves the marked up cost at ship time, so any subsequent changes to fees will not be reflected. If Show marked up cost is selected, the cost saved when the shipment is created cannot be changed, and the label will reflect that cost even if the fee is changed. Show Marked-up cost is selected in both Show marked up cost and Use marked up cost, but don't show.
NOTE2: If changing from No or Show actual cost to Shows Mark-up cost or Use marked-up cost, but don't show. The change will only work for orders after the change. If the change needs to apply to older orders, a request with Professional Services will need to be completed at a charged fee.
Shipment View on the ShipHero Dashboard
Note: This does not change whether the shipment fee is assessed. This only alters whether a customer can see the original shipment cost prior to the shipment fee being assessed.