ShipHero can help detect weight discrepancies for single orders or single-item batches by referencing the historical database for previous shipments of that item. If a weight difference is found, a pop-up will notify the packer that an identical order averaged a different weight.
The packer can then perform the following:
A. Verify the weight of the item and package on the scale.
OR
B. Choose to ignore the notification and print the label.
Note: To enable this feature, please contact Support.
Once enabled, go to https://app.shiphero.com/dashboard/settings/app and check the following boxes: