Preventing shipping errors is critical for maintaining warehouse efficiency and customer satisfaction. ShipHero Weight Discrepancy Detection serves as a verification layer that compares the weight of a current package against historical data for the same order configuration. This process identifies potential packing errors before a shipping label is generated.
To enable the Weight Discrepancy Check go to the My Account > Settings > App Settings page, check the box next to Enable Weight Discrepancy Check and click the Save button at the bottom of the page.
The system requires a minimum of three historical shipments for a specific order configuration before the weight check becomes active.
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How Weight Discrepancies are Flagged
ShipHero analyzes historical data to find previous shipments that match the current order exactly. A match requires the same box type, the same SKUs and quantities, and the same warehouse location.
A weight discrepancy is flagged when both conditions below are met. This "double-check" approach ensures that you catch missing or incorrect items with high precision while preventing "false alarms" on orders that have natural, acceptable weight fluctuations, keeping your packing line moving fast and your shipments accurate.
| Condition | Logic for Flagging |
|---|---|
| Historical Variance Check |
Weight varies by more than 5% (Delta) AND a standard deviation greater than 2 from the historical averages (Sigma). Delta= (Average weight-Current weight)/(average weight) Sigma= (average weight-current weight)/(average deviation) |
| Unit Check |
Light Packages (Under 1 lb): The system detects a difference of 1 oz or more. Heavy Packages (Over 1 lb): The system detects a difference of 1 lb or more. |
Packing Station Workflow
When the feature is enabled, it integrates directly into the packing process to prevent errors in real-time:
- Automatic Verification: The check runs automatically the moment a label is requested.
- The Label Block: If a discrepancy is detected, the system will not print the shipping label. This prevents the package from leaving the warehouse.
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Resolution Options: The interface displays the historical average weight versus the current scale reading. The user must choose one of two actions:
- Adjust: Re-weigh the package or verify the contents to correct picking or packing errors.
- Override: If the weight is confirmed as correct (e.g., due to extra packing material), the user can click Print Labels again to bypass the warning.