Error messages during quoting come from ShipHero's back-end API and help you identify where a configuration or shipment detail needs attention.
How "Cheapest" Quoting Works
ShipHero queries all of your connected carriers simultaneously and compares their rates to find the lowest price. If one or more carriers can't complete the request, an error notification appears alongside any available quotes.
The carriers that had errors are listed, along with two links:
- View error details — a list of errors by carrier.
- View service response — the raw JSON response from the quoting service.
Understanding Error Details
Click View error details to see a breakdown of what went wrong, organized by carrier.
A few things to keep in mind:
- General vs. Specific Errors: An error may apply to a carrier's overall service rather than a specific shipping method.
- Partial Success: A carrier may return quotes for some methods while reporting errors for others. If you see both a price and an error for the same carrier, you can still proceed with the available quotes.
Error message detail varies by carrier. Some messages may contain technical codes but are still readable (e.g., b'{"status":"blocked_too_many_attempts"}'). If a message is unclear, contact ShipHero support.
Understanding Service Response
Click View service response to access the raw response from the quoting service. This can provide additional insight beyond what the error details show.