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General Shipping Topics

  • About DDU and DDP
    The Basics of B2B Shipping Manufacturers and general wholesale providers have typically used the Delivered Duty Unpaid (DDU) approach due to the nature of the products’ classification and the actual value of the products being shipped. Express prov... read more
  • Customs Values and Kits
    A customs value is the total value of all items in your shipment and determines how much import duty the package recipient must pay. NOTE: Please make sure to create an automation rule to add the discount for customs value. Where does ShipHero get... read more
  • Default Units of Measure
    To select the default units of measure used in ShipHero, follow the steps below: Using your top menu, click My Account > Settings. Click App Settings. Using the drop-down Default Weight Unit, select the unit you want to use. Choose the Dimension U... read more
  • EEI and FTR Exemptions
    Electronic Export Information (EEI) is the electronic data filed in the Automated Export System (AES). This information is mandated to be filed through the Automated Export System or ACE AESDirect and is an electronic declaration of merchandise lea... read more
  • Error Message When Quoting
    Any error messages displayed will usually come from the back end, and it will normally be the place where the issue may need to be fixed. Back end normally refers to the private ShipHero API used by our web and mobile apps. Quoting cheapest We ge... read more
  • Freight Shipping
    Shipping freight in ShipHero is not too different from shipping regular orders. Listed below are some best practices and ways to best handle freight shipping and picking in ShipHero. Following these best practices will help keep better track of inv... read more
See all 18 articles

Specific Carriers

  • About FedEx SmartPost/FedEx Ground Economy
    This article outlines FedEx Ground Economy shipping, formerly called FedEx SmartPost. Are FedEx Ground Economy and FedEx SmartPost the same service? Yes. FedEx SmartPost was renamed FedEx Ground Economy. Don’t worry, you’ll still get the same efficie... read more
  • Can I Use DHL Express Paperless Trading?
    ShipHero offers the ability to use DHL Express Paperless Trading. However, there are specific criteria that must be met for certain countries to accept Paperless Trade documents. You can download the countries list from the DHL website here: DHL E... read more
  • Connecting UPS to ShipHero
    To connect UPS to ShipHero, you first need an account on and this account needs to be connected to your Shipper Number. Log in to using your UPS username and password. Hover over your name in the top right corner of the screen, and... read more
  • DHL eCommerce Fuel Charges
    Shipping with DHL eCommerce in ShipHero is easy, and for greater accuracy, the fuel surcharge for both domestic and international shipments is added to quoted rates. The surcharges are updated monthly from DHL eCommerce's live rates. These can be f... read more
  • Does ShipHero Support ETD with FedEx?
    ShipHero automatically uses Electronic Trade Documents (ETD) for FedEx. Why use ETD? You don't need to print any documents because it's all electronically submitted. Avoid any lost documentation. Get pre-clearance assistance and proactive problem ... read more
  • Dry Ice Weight Setting
    Dry ice is a cooling agent capable of keeping certain goods frozen. ShipHero supports shipping dry ice with the Dry Ice Weight (lbs) setting within the order details. However, not all carriers support shipping dry ice; therefore, it is essential to... read more
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