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General Shipping Topics

  • About DDU and DDP
    The Basics of B2B Shipping Manufacturers and general wholesale providers have typically used the Delivered Duty Unpaid (DDU) approach due to the nature of the products’ classification and the actual value of the products being shipped. Express prov... read more
  • Auto Print Return Labels for All Orders
    If you require return labels for all your orders, you can now set up Auto Print. You'll need to do the following. Create a ticket for support by clicking on the help button on the top right side of Provide the carrier and method ... read more
  • Customs Values and Kits
    A customs value is the total value of all items in your shipment and determines how much import duty the package recipient must pay. NOTE: Please make sure to create an automation rule to add the discount for customs value. Where does ShipHero get... read more
  • Default Units of Measure
    To select the default units of measure used in ShipHero, follow the steps below: Using your top menu, click My Account > Settings. Click App Settings. Using the drop-down Default Weight Unit, select the unit you want to use. Choose the Dimension U... read more
  • EEI and FTR Exemptions
    Electronic Export Information (EEI) is the electronic data filed in the Automated Export System (AES). This information is mandated to be filed through the Automated Export System or ACE AESDirect and is an electronic declaration of merchandise lea... read more
  • Error Message When Quoting
    Any error messages displayed will usually come from the back end, and it will normally be the place where the issue may need to be fixed. Back end normally refers to the private ShipHero API used by our web and mobile apps. Quoting cheapest We ge... read more
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Specific Carriers

  • About FedEx SmartPost/FedEx Ground Economy
    This article outlines FedEx Ground Economy shipping, formerly called FedEx SmartPost. Are FedEx Ground Economy and FedEx SmartPost the same service? Yes. FedEx SmartPost was renamed FedEx Ground Economy. Don’t worry, you’ll still get the same efficie... read more
  • Can I Use DHL Express Paperless Trading?
    ShipHero offers the ability to use DHL Express Paperless Trading. However, there are specific criteria that must be met for certain countries to accept Paperless Trade documents. You can download the countries list from the DHL website here: DHL E... read more
  • Connecting DHL eCommerce in ShipHero
    If you plan to add DHL eCommerce to your carrier listing, there are a few steps to get this linked to your ShipHero account. How to connect to ShipHero Navigate to the carrier section of ShipHero. Click Connect Carrier> Select DHL eCommerce from t... read more
  • Connecting DHL Express to ShipHero
    How to connect to ShipHero Navigate to the carrier section of ShipHero. Click Connect Carrier> Select DHL Express from the list and input the needed information. Profile - Which address will be printed on the invoice. Warehouse - The warehouse t... read more
  • Connecting FedEx to ShipHero and TSCA Syncing
    To connect your FedEx carrier account to ShipHero, you must create a FedEx account and generate a Meter Number. Learn how to create a Meter Number.  How to connect to ShipHero Navigate to the carrier section of ShipHero. Click Connect Carrier> Sel... read more
  • Connecting Shippo to ShipHero
    How to connect to ShipHero Navigate to the carrier section of ShipHero Click Connect Carrier> Select Shippo from the list and input the needed information. Click Connect button. You will be redirected to the Shippo Login page. Just input your cred... read more
See all 42 articles
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