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General Shipping Topics

  • About DDU and DDP
    The Basics of B2B ShippingManufacturers and general wholesale providers have typically used the Delivered Duty Unpaid (DDU) approach due to the nature of the products’ classification and the actual value of the products being shipped. Express provi... read more
  • Carrier Service Status & Operational Alerts
    In the world of e-commerce, maintaining a smooth fulfillment process requires real-time visibility into the health of the shipping networks you rely on. While ShipHero provides the tools to pick, pack, and label your orders, external factors such a... read more
  • Customs Values and Kits
    A customs value is the total value of all items in your shipment and determines how much import duty the package recipient must pay. All international shipments are subject to duties and taxes. The shipper/exporter is responsible for including cust... read more
  • Default Units of Measure
    To select the default units of measure used in ShipHero, follow the steps below: Using your top menu, click My Account > Settings. Click App Settings. Using the drop-down Default Weight Unit, select the unit you want to use. Choose the Dimension U... read more
  • EEI and FTR Exemptions
    Electronic Export Information (EEI) is the electronic data filed in the Automated Export System (AES). This information is a required electronic declaration of merchandise leaving the U.S. for a foreign country. It must be filed through the Automat... read more
  • Error Message When Quoting
    Any error messages displayed will usually come from the back end, and it will normally be the place where the issue may need to be fixed. Back end normally refers to the private ShipHero API used by our web and mobile apps. Quoting cheapest We ge... read more
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Specific Carriers

  • All About USPS Modern (via ShipHero)
    USPS Modern is a direct integration between ShipHero and USPS's rate shopping and label generation tools. As with any carrier, USPS Modern offers various service options and has specific requirements. This guide details the service levels and criti... read more
  • Can I Use DHL Express Paperless Trading?
    ShipHero offers the ability to use DHL Express Paperless Trading. However, there are specific criteria that must be met for certain countries to accept Paperless Trade documents. You can download the countries list from the DHL website here: DHL E... read more
  • Connecting Canpar to ShipHero
    Canpar is a Canadian courier and shipping company that provides parcel delivery services across Canada and to the continental United States. It is a private company known for its cost-effective and reliable shipping for both businesses and individu... read more
  • Connecting DHL eCommerce in ShipHero
    If you plan to add DHL eCommerce to your carrier listing, there are a few steps to get this linked to your ShipHero account. How to connect to ShipHero Navigate to the carrier section of ShipHero. Click Connect Carrier> Select DHL eCommerce from t... read more
  • Connecting DHL Express to ShipHero
    How to connect to ShipHero Navigate to the carrier section of ShipHero. Click Connect Carrier> Select DHL Express from the list and input the needed information. Profile - Which address will be printed on the invoice. Warehouse - The warehouse t... read more
  • Connecting Shippo to ShipHero
    By connecting Shippo with ShipHero, you gain improved visibility into the shipping and tracking process - With real-time tracking and updates, allowing for better communication with customers regarding their orders. Here, you can find steps to conn... read more
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