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General Shipping Topics

  • About DDU and DDP
    The Basics of B2B Shipping Manufacturers and general wholesale providers have typically used the Delivered Duty Unpaid (DDU) approach due to the nature of the products’ classification and the actual value of the products being shipped. Express prov... read more
  • Default Units of Measure
    To select the default units of measure used in ShipHero, follow the steps below: Using your top menu, click My Account > Settings. Click App Settings. Using the drop-down Default Weight Unit, select the unit you want to use. Choose the Dimension U... read more
  • EEI and FTR Exemptions
    Electronic Export Information (EEI) is the electronic data filed in the Automated Export System (AES). This information is mandated to be filed through the Automated Export System or ACE AESDirect and is an electronic declaration of merchandise lea... read more
  • Freight Shipping
    Shipping freight in ShipHero is not too different from shipping regular orders. Listed below are some best practices and ways to best handle freight shipping and picking in ShipHero. Following these best practices will help keep better track of inv... read more
  • Glossary of Shipping and Freight Terms
    Below is a list of common shipping and freight terms often used within the industries. Accessorial Fee: A fee charged for carrier-provided service (for example, address correction). Air Waybill: Waybill indicates shipments destination address and ... read more
  • How to Calculate DIM Weight
    Dimensional weight, or DIM weight, is a way for shipping companies to estimate the weight of a package by using its size. Very large or very heavy packages are more costly to transport, so the cost is typically determined by whichever measurement i... read more
See all 15 articles

Specific Carriers

  • About FedEx SmartPost/FedEx Ground Economy
    This article outlines FedEx Ground Economy shipping, formerly called FedEx SmartPost. Are FedEx Ground Economy and FedEx SmartPost the same service? Yes. FedEx SmartPost was renamed FedEx Ground Economy. Don’t worry, you’ll still get the same efficie... read more
  • Can I Use DHL Express Paperless Trading?
    ShipHero offers the ability to use DHL Express Paperless Trading. However, there are specific criteria that must be met for certain countries to accept Paperless Trade documents. You can download the countries list from the DHL website here: DHL E... read more
  • Connecting UPS to ShipHero
    To connect UPS to ShipHero, you first need an account on ups.com and this account needs to be connected to your Shipper Number. Log in to ups.com using your UPS username and password. Hover over your name in the top right corner of the screen, and... read more
  • DHL eCommerce Fuel Charges
    Shipping with DHL eCommerce in ShipHero is easy, and for greater accuracy, the fuel surcharge for both domestic and international shipments is added to quoted rates. The surcharges are updated monthly from DHL eCommerce's live rates. These can be f... read more
  • Does ShipHero Support ETD with FedEx?
    ShipHero automatically uses Electronic Trade Documents (ETD) for FedEx. Why use ETD? You don't need to print any documents because it's all electronically submitted. Avoid any lost documentation. Get pre-clearance assistance and proactive problem ... read more
  • Error Message: The Mailer ID is required on SurePost shipments
    When trying to ship with UPS SurePost, you might receive an error message stating, "The Mailer ID is required on SurePost shipments." You will see this message if your UPS account number is not activated. If you receive this error, please contact y... read more
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