General Shipping Topics
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About DDU and DDP
The Basics of B2B ShippingManufacturers and general wholesale providers have typically used the Delivered Duty Unpaid (DDU) approach due to the nature of the products’ classification and the actual value of the products being shipped. Express provi... read more
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Customs Values and Kits
A customs value is the total value of all items in your shipment and determines how much import duty the package recipient must pay. All international shipments are subject to duties and taxes. The shipper/exporter is responsible for including cust... read more
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Default Units of Measure
To select the default units of measure used in ShipHero, follow the steps below: Using your top menu, click My Account > Settings. Click App Settings. Using the drop-down Default Weight Unit, select the unit you want to use. Choose the Dimension U... read more
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EEI and FTR Exemptions
Electronic Export Information (EEI) is the electronic data filed in the Automated Export System (AES). This information is a required electronic declaration of merchandise leaving the U.S. for a foreign country. It must be filed through the Automat... read more
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Error Message When Quoting
Any error messages displayed will usually come from the back end, and it will normally be the place where the issue may need to be fixed. Back end normally refers to the private ShipHero API used by our web and mobile apps. Quoting cheapest We ge... read more
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Freight Shipping
Shipping freight in ShipHero is not too different from shipping regular orders. Listed below are some best practices and ways to best handle freight shipping and picking in ShipHero. Following these best practices will help keep better track of inv... read more
Specific Carriers
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Can I Use DHL Express Paperless Trading?
ShipHero offers the ability to use DHL Express Paperless Trading. However, there are specific criteria that must be met for certain countries to accept Paperless Trade documents. You can download the countries list from the DHL website here: DHL E... read more
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Connecting DHL eCommerce in ShipHero
If you plan to add DHL eCommerce to your carrier listing, there are a few steps to get this linked to your ShipHero account. How to connect to ShipHero Navigate to the carrier section of ShipHero. Click Connect Carrier> Select DHL eCommerce from t... read more
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Connecting DHL Express to ShipHero
How to connect to ShipHero Navigate to the carrier section of ShipHero. Click Connect Carrier> Select DHL Express from the list and input the needed information. Profile - Which address will be printed on the invoice. Warehouse - The warehouse t... read more
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Connecting Shippo to ShipHero
By connecting Shippo with ShipHero, you gain improved visibility into the shipping and tracking process - With real-time tracking and updates, allowing for better communication with customers regarding their orders. Here, you can find steps to conn... read more
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Connecting StarTrack to ShipHero
How to connect to ShipHero Navigate to the carrier section of ShipHero. Click Connect Carrier> Select StarTrack from the list and input the needed information. Profile - Which address will be printed on the invoice. Warehouse - The warehouse tha... read more
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Connecting UPS to ShipHero
To connect UPS to ShipHero, you first need an account on ups.com, which needs to be connected to your Account Number. Log into UPS.com Log in to ups.com using your UPS username and password. Click on the user menu at the top right corner of the sc... read more