A Carrier Manifest is a document provided to a carrier at pickup that lists every package in a shipment. ShipHero automates most manifest tasks to ensure accuracy and speed.
Key Benefits of Carrier Manifests
- Proof of Handover: Confirms the carrier has officially taken possession of your packages.
- Faster Scanning: A driver can scan a single barcode on the manifest to accept the entire batch, instead of scanning individual boxes.
- Compliance: Certain carriers require a Driver Manifest Summary to initiate the transit process.
- Insurance and Tracking: For many services, the manifest triggers the first Accepted tracking event, which is vital for customer satisfaction and insurance claims.
Table of Contents
- How to Generate Manifests in ShipHero
- Viewing Generated Manifests
- Carrier Manifest Requirements and Support
How to Generate Manifests in ShipHero
ShipHero offers two ways to handle manifests: Manual Generation for when you need control, and Automatic Generation for hands-off workflows.
Manual Manifest Generation
- Go to Orders > Manifests.
- Click Create Manifest.
- Select your Carrier and Warehouse from the dropdowns.
- Select the Date for the shipments you want to include.
- Click Generate.
If a carrier does not appear in the dropdown, manifests are not supported for that carrier. Carriers that do not support manifests include: UPS, Amazon Shipping variants, Generic Label carriers, Zone Skipping carriers (last-mile labels are manifested automatically), and other aggregator carriers.
Automatic End-of-Day Manifest Generation
ShipHero generates manifests automatically at 10 PM and 11 PM based on your account's timezone, or at a carrier's fixed automated manifest time.
Most carriers do not have a fixed automated manifest time. The only exceptions are Endicia USPS at 4:00 AM UTC and Shippo USPS at 3:00 AM UTC.
New USPS connections through Shippo are no longer supported
With the completion of the USPS Modern integration, the option for new USPS connections through Shippo is disabled. If your account already has USPS connected through Shippo, ShipHero keeps generating labels as normal and nothing changes for you at this time. Connecting to USPS directly lets ShipHero support and engineering teams trace carrier errors with USPS instead of through a third party, which makes rate shopping and label generation more reliable. To connect USPS for the first time, see Connecting USPS Modern to ShipHero.
Viewing Generated Manifests
All manifests, both manual and automated, appear on the Orders > Manifests page. There is no filter to distinguish automated from manual manifests in the UI.
You can filter by Carrier and Manifest Date. Available columns include: Manifest/PO Number(s), Carrier, Warehouse, Manifest Date, and Creation Date, along with a print option.
Carrier Manifest Requirements and Support
The following table outlines how different carriers interact with the ShipHero manifest system.
| Carrier Name | End-of-Day Manifest Requirement | Manual Manifest Support |
|---|---|---|
| Asendia | Manifest printout required at carrier pickup | Supported |
| APC (via Globegistics) | Not required | Supported |
| Australia Post / Startrack | Manifest printout required at carrier pickup | Supported |
| Canada Post | Manifest printout required at carrier pickup | Supported |
| DHL eCommerce | Manifest printout required at carrier pickup | Supported |
| Endicia/USPS | Not required | Supported; end-of-day only (no past days) |
| Globegistics / Globegistics API | Not required | Supported |
| Royal Mail | Manifest printout required at carrier pickup | Supported |
| Global-e | Not required | Supported |
| Shippo (USPS, Deutsche Post, etc.) | Not required | Supported |
| FedEx | Not required | Supported; no PDF returned |
| DHL Express | Not required | Not supported; electronic closeout per shipment |
| UPS | Not required | Not supported; manifests are skipped automatically |