A Carrier Manifest is a document provided to a carrier at pickup that lists every package in a shipment. ShipHero automates most manifest tasks to ensure accuracy and speed.
Key Benefits
- Proof of Handover: Confirms the carrier has officially taken possession of your packages.
- Faster Scanning: A driver can scan a single barcode on the manifest to accept the entire batch, instead of scanning individual boxes.
- Compliance: Certain carriers require a Driver Manifest Summary to initiate the transit process.
- Insurance and Tracking: For many services, the manifest triggers the first Accepted tracking event — vital for customer satisfaction and insurance claims.
How to Generate Manifests in ShipHero
ShipHero offers two ways to handle manifests: Manual Generation for when you need control, and Automatic Generation for hands-off workflows.
Manual Manifest Generation
- Go to Orders > Manifests.
- Click Create Manifest.
- Select your Carrier and Warehouse from the dropdowns.
- Select the Date for the shipments you want to include.
- Click Generate.
If a carrier does not appear in the dropdown, manifests are not supported for that carrier. Carriers that do not support manifests include: UPS, Amazon Shipping variants, Generic Label carriers, Zone Skipping carriers (last-mile labels are manifested automatically), and other aggregator carriers.
Automatic End-of-Day Generation
ShipHero generates manifests automatically at 10 PM and 11 PM based on your account's timezone, or at a carrier's fixed automated manifest time.
Most carriers do not have a fixed automated manifest time. The only exceptions are Endicia USPS at 4:00 AM UTC and Shippo USPS at 3:00 AM UTC.
Viewing Generated Manifests
All manifests — both manual and automated — appear on the Orders > Manifests page. Note that there is no filter to distinguish automated from manual manifests in the UI.
You can filter by Carrier and Manifest Date. Available columns include: Manifest/PO Number(s), Carrier, Warehouse, Manifest Date, and Creation Date, along with a print option.
Carrier Requirements and Support
The following table outlines how different carriers interact with the ShipHero manifest system.
Carrier Name |
End-of-Day Manifest Requirement |
Manual Manifest Support |
|---|---|---|
| Asendia | Manifest printout required at carrier pickup | Supported |
| APC (via Globegistics) | Not required | Supported |
| Australia Post / Startrack | Manifest printout required at carrier pickup | Supported |
| Canada Post | Manifest printout required at carrier pickup | Supported |
| DHL eCommerce | Manifest printout required at carrier pickup | Supported |
| Endicia/USPS | Not required | Supported; end-of-day only (no past days) |
| Globegistics / Globegistics API | Not required | Supported |
| Royal Mail | Manifest printout required at carrier pickup | Supported |
| Global-e | Not required | Supported |
| Shippo (USPS, Deutsche Post, etc.) | Not required | Supported |
| FedEx | Not required | Supported; no PDF returned |
| DHL Express | Not required | Not supported; electronic closeout per shipment |
| UPS | Not required | Not supported; manifests are skipped automatically |