NOTE: This feature is still in beta mode. If you would like to integrate with Tik Tok Shop, please reach out to ShipHero Customer Support.
ShipHero has a native integration with TikTok Shop. This article will walk you through the steps to connect your TikTok Shop with ShipHero. This article only applies to sellers who are going to fulfill TikTok orders using their own logistics and carrier network through ShipHero's WMS.
Verify Your TikTok Seller Central Shipping Options
How to Set-Up TikTok & ShipHero
Verify Your TikTok Seller Central Shipping Options
1. Log into Seller Central on TikTok Shop.
2. Under the main menu on the left hand side, click on Orders > Shipping Options.
3. On the Select a Shipping Option screen, click on Seller Shipping on the right hand side.
Your TikTok Shop is now set up for Seller Shipping so that it can be connected to ShipHero's WMS and the orders will be integrated into your daily pick and pack operation.
How to Set-Up TikTok & ShipHero
1. Log into your ShipHero WMS account and navigate to My Account > Stores.
2. Click on the Add New Store button and select TikTok. This will trigger the authentication process.
3. On the next screen, click Next to authorize your TikTok store in your region.
NOTE: ShipHero currently only supports the U.S. Region.
4. On the next screen you will be prompted to identify the TikTok Shop you would like to integrate. (If you have more than one TikTok Shop make sure to select the right one). After you selected your target shop, make sure the Duration option is set as Unlimited.
Then enter your contact information, select the checkbox to agree to the Terms and Conditions and hit the Confirm to Install button.
5. On the next screen click Authorize at the bottom of the screen. This will give ShipHero access to your TikTok Shop information so that the integration can be set up.
6. Once you have clicked Authorize, it will take a few minutes for the connection to be established between ShipHero and TikTok Shop. Once it is complete, you will automatically be directed back to ShipHero and your new TikTok Shop store connection will be listed in your Stores list.
Congratulations! Your TikTok Shop and ShipHero WMS are now connected!
After the connection happens, ShipHero will start downloading available products and orders. You should be able to begin fulfilling these orders immediately.
NOTE: ShipHero only downloads one week of pending orders. If you need us to go back further, please reach out to Support@ShipHero.com