Articles in this section

Understanding Multi-Package Shipments in ShipHero

Multi-package shipments are necessary when trying to ship orders that don't fit in one box or when needing to separate delicate items from the rest of the order. ShipHero supports multi-package shipments and provides various options for your operations.

Each carrier has their own parameters and limitations regarding multi-package shipments. Some carriers allow multiple package requests to be sent in a single API call, while others only allow a single package to be sent per API call, and some carriers do not support multi-package shipments at all.

TikTok and UPS Mail Innovations do not support multi-package shipments and will throw an error if attempted to be used.

Table of Contents

How to Create a Multi-Package Shipment

To process multi-package shipments via the Packing App and Shipping.shiphero.com packing interfaces follow the instructions below.

  1. Scan or select the items for the first package.
  2. Select the Shipping box type and confirm dimensions.

    3_42f4eaa9-f734-4fd7-9715-7a7c76fb04cf.png

  3. Click the (+) next to the package to start your next package and repeat steps 1 and 2.

    4_bf9d4213-b486-42d6-92a1-e99b8c8068fa.png

  4. Repeat steps 1-3 as needed until the entire order is packed.
  5. Print invoice and labels as needed, then select
Was this article helpful?
0 out of 0 found this helpful

More Resources

  • ShipHero Public API

    Connect your tools and AI agents directly to ShipHero with the Public API. Build powerful integrations, automate workflows, and tap into real-time data using the AI tools you prefer, with the option for secure, read-only access for AI-driven insights without added risk.

  • ShipHero Academy

    Explore ShipHero Academy for certifications, deep-dive training, and expert-led courses on WMS and fulfillment. Build your expertise and help your team operate at a higher level.

  • Change Log

    Stay up to date with the latest improvements across ShipHero. The Change Log gives you a clear view of new features, enhancements, and fixes as they roll out—so you always know what’s new and what’s better.