In the world of e-commerce, maintaining a smooth fulfillment process requires real-time visibility into the health of the shipping networks you rely on. While ShipHero provides the tools to pick, pack, and label your orders, external factors such as weather events, technical outages, or seasonal surges can impact a carrier's ability to process shipments or provide tracking updates.
This guide provides a comprehensive list of status pages for carriers natively integrated with ShipHero. We recommend bookmarking this page and checking the relevant carrier links if you experience delays in label generation, tracking synchronization, or estimated delivery windows.
By staying informed on carrier-wide service alerts, you can proactively manage customer expectations and make agile decisions before shipping bottlenecks affect your operations.
NOTE: Some carriers do not have their own API status pages; in these cases we recommend using a third party monitoring system like Shipping API monitor or the status page of a shipping platform like Shippo.
Major Integrated Carriers
These carriers have direct integrations with ShipHero. Use the Technical Status links if you are having trouble generating labels or fetching shipping rates.
| Carrier Name | Delivery Service Status | Technical/API Status |
| UPS | UPS Service Alerts | UPS API Status page |
| USPS | USPS Service Alerts | No API status page available |
| FedEx | FedEx Service Alerts | FedEx API Status |
| DHL Express | DHL Global Forwarding Service Alerts | DHL API Status |
| Asendia | Asendia Insights | Asendia Technical Status |
Regional and International Carriers
For regional providers, service alerts and technical updates are often hosted on a single portal.
| Carrier Name | Delivery Service Status | Technical/API Status |
| Australia Post | Australia Post Service Updates | No API status page available |
| Canada Post | Canada Post Service Updates | Canada Post Service and System Alerts |
| Canpar | Canpar Service Updates | No API status page available |
| Purolator | Purolator Service Updates | No API status page available |
| Royal Mail | Royal Mail Service Updates | No API status page available |
| DPD | DPD Service Updates | DPD API Status |
| GLS | GLS Service Updates | No API status page available |
| APC Postal Logistics | APC Postal Logistics Service Updates | No API status page available |
Carrier Aggregators
If you use a third-party gateway to access multiple carriers through ShipHero, these platforms handle the connection between our system and the carrier. If their system is down, all connected carriers will be affected.
| Aggregator Name | System Status Page |
| Shippo | Shippo Status |
| Sendcloud | Sendcloud Status |
| Webshipper | Webshipper Status |
Internal System Monitoring
If carrier systems are reported as "Operational" but you are still experiencing issues with order syncing, label printing, or logging into your dashboard, the issue may be internal.
ShipHero Status Page: Monitor real-time status for the ShipHero WMS, Mobile App, and API.
ShipHero Support: If both the carrier and ShipHero status pages are green, but you are experiencing a localized issue, please contact our support team or visit the ShipHero Knowledge Base.