How to Configure Tap-to-Pack Profiles

A Tap-to-Pack profile tells each button on your controller what to do. It maps the Main Hub buttons to packing actions and assigns box sizes to the Button Hub slots. Without a profile, the hardware does not know how to respond.

Before You Begin

• Your Tap-to-Pack hardware must be connected and powered on (red light visible on Main Hub).
• You must have "View" and "Edit" access to the Settings permission.
• The packing app must be running Version 1.1.0 or later to support Tap-to-Pack profiles.
• Any box sizes you want to assign to buttons must be set to "Active" on the Shipping > Boxes page.

Table of Contents

• Navigating the Tap-to-Pack Page
• How to Create a New Tap-to-Pack Profile
• How to Assign a Tap-to-Pack Profile to a Packing Station

Navigating the Tap-to-Pack Page

From the Tap-to-Pack settings page, you can create, edit, and manage your profiles. To get to the Tap-to-Pack settings page:

1. Log in to the ShipHero Packing App or open the shipping.shiphero.com platform.
2. Click your user icon in the bottom left corner, then select Settings.
3. Click Hardware and then select Tap-to-Pack.

Open the Settings page	Navigate to Tap-to-Pack page

Managing Tap-to-Pack Profiles

From the Tap-to-Pack settings page, you can manage your existing profiles:

How to Create a New Tap-to-Pack Profile

To see which physical button on the controller corresponds to each mapped action, hover over any action in the list. The indicator on the controller image turns yellow to show which button it maps to.

1. Go to the Tap-to-Pack settings page and click Create Profile.

2. Enter a descriptive name for the profile and click the check mark to save — for example, "Multi Item Batch" or "Direct Pack". Profile names must be unique within your warehouse.

   

3. Configure the Main Hub Buttons: The Main Hub has 8 built-in buttons. The following are pre-set and cannot be changed: Home, OK, Hospital, Add, Login, and Kiosk. Map the Print Label and Complete Order buttons to match your workflow.

   To edit either button, click the pencil icon next to the action. Select the desired action from the dropdown and save your changes.

   Pro-Tip

   Use "Complete order" (return to list) when shipping from totes. Use "Complete order and go to next order" when the station is set up for Direct Pack.

   Button Name	Available Actions	Image
   Print Label	Print label. Print label and invoice. Print label and parcel view. Print label, print invoice, and parcel view.
   Complete Order	Complete order (and return to the order list). Complete order and go to next order.

4. Configure the Box Button Hub Slots: Use the H1 or H2 tabs to configure the Button Hub slots respectively — H1 for Hub 1 and H2 for Hub 2. Each slot on either hub can be mapped to an active shipping box.
   1. Enable the Active toggle for the hub and any ports you are mapping.
   2. Click the pencil icon to open the box selection dropdown. The dropdown shows all boxes set to "Active" for your warehouse on the Shipping > Boxes page.
   3. Select the box type (Container) from the dropdown, then click Save.
   4. Repeat for each slot you want to map. You do not need to fill all 8 slots on each hub.

Box Hub configuration page	Box selection dropdown

How to Assign a Tap-to-Pack Profile to a Packing Station

Once your profile is saved and active, assign it to a station before your packers can use it. Stations are automatically registered when the ShipHero packing app is installed.

1. Click the user icon and select Settings from the Packing App or shipping.shiphero.com.
2. Select Warehouses > Warehouse settings and select the Packing stations tab.
3. Locate your station by name and select the correct Tap-to-Pack profile from the dropdown next to it.

Navigation to the Settings page	Navigation to Packing station page