Configuring Tap-to-Pack Profiles

A Tap-to-Pack profile tells each button on your controller what to do. It maps the Main Hub buttons to packing actions and assigns box sizes to the Button Hub slots. Without a profile, the hardware does not know how to respond. This article covers how to create a profile, configure it, and assign it to a packing station.

Before You Begin

• Your Tap-to-Pack hardware must be connected and powered on (red light visible on Main Hub)
• You must have “View” and “Edit” access to the Settings permission
• The packing app must be running Version 0.8.7 or later to support Tap-to-Pack profiles
• Any box sizes you want to assign to buttons must be set to “Active” on the Shipping > Boxes page.

Table of Contents

• Navigating the Tap-to-Pack Page
• How to Create a New Profile
• How to Assign a Profile to a Packing Station

Navigating the Tap-to-Pack Page

Managing profiles is easy on the Tap-to-Pack setting page. Here you can create, edit, and manage your Tap-to-Pack profiles. To get to the Tap-to Pack settings page: 

1. Login to the ShipHero Packing App or open the shipping.shiphero.com platform.
2. Click on your user icon in the bottom left corner, then select Settings.
3. Click Hardware and then select Tap-to-Pack.

Open the Settings page	Navigate to Tap-to-Pack page

Managing Profiles

From the Tap-to-Pack settings page, you can manage your existing profiles:

• Rename: Click the profile name to edit it. Tap-to-Pack profile names must be unique within your warehouse.
• Duplicate: Duplicate a profile to use it as a starting point. This is useful when setting up multiple stations with similar configurations but different box assignments.
• Activate/Deactivate: Toggle a profile on or off. Deactivated profiles are saved but not available for selection at packing stations. Profiles are set to "Active" by default when they are created. 
• Delete: Remove a profile entirely. NOTE: A profile cannot be deleted if it is assigned to an active station; you must assign a new profile to the station first.

How to Create a New Profile

To see which physical button on the controller corresponds to each mapped action, (preset or otherwise) hover over any action in the list. The indicator on the controller image will turn yellow to show you which button it maps to.

1. Go to the Tap-to-Pack settings page, click Create Profile.

2. Enter a descriptive name for the profile (e.g., “Multi Item Batch” or “Direct Pack”). Reminder: Profile names must be unique within your warehouse.

   

3. Configure the Main Hub Buttons: The Main Hub has 8 built-in buttons. The following are pre-set and cannot be changed (Home, OK, Hospital, Add, Login, Kiosk). Map the Print Label and Complete Order buttons to match your workflow.

   To edit either button, click the pencil icon next to the action. Select the desired action from the dropdown and save your changes.

   Pro Tip: Use "Complete order" (return to list) when shipping from totes. Use "Complete order and go to next order" when the station is set up for Direct Pack.

   Button	Available action options	Image
   Print Label	Print shipping label only. Print shipping label and invoice. Print shipping label, invoice, and take a photo using Parcel View.
   Complete Order	Complete order (and return to the order list). Complete order and go to next order.

4. Configure the Box Button Hub Slots: Use the H1 or H2 tabs to configure the Button Hub slots respsectively, H1 for Hub 1 and H2 for Hub 2. Each slot on either hub can be mapped to an active shipping box.
   1. Enable the Active toggle for the hub and any ports you are mapping.
   2. Click the pencil icon to open the box selection dropdown. The dropdown shows all boxes set to “Active” for your warehouse on the Shipping > Boxes page.
   3. Select the box type (Container) from the drop down, and then Save.
   4. Repeat for each slot you want to map. You do not need to fill all 8 slots on each hub.

Box Hub configuration page	Box Selection dropdown

How to Assign a Profile to a Packing Station

Once your profile is saved and active, it needs to be assigned to a station before your packers can use it. Stations are automatically registered when the ShipHero packing app is installed. To assign a profile to a station:

1. Click the User Icon and click Settings from the Packing App or shipping.shiphero.com.
2. Select Warehouses > Warehouse settings and select the tab labeled Packing stations. 
3. You will see your stations listed by name. Select the correct Tap-to-Pack profile from the dropdown next to each station.

Navigation to the Settings page	Navigation to Packing station page