The Serial Numbers Report tracks outbound products, the orders they shipped in, and the date shipped. The report can be sorted by date range, store, and, if you're a 3PL, by customer.
A serial number can only be added to a product when packing the item. After the item ships and a serial number is scanned or entered, it's available in the serial number report. The report records all the scanned serial numbers but not when the feature was enabled.
Common Uses
- Audit serialized shipments for compliance
- Investigate when/where a specific serial was shipped.
- Reconcile serial capture processes across warehouses and clients (3PLs only).
For more information about this product setting, please visit our help article, How to Enable Serial Numbers on a Product.
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Serial Number Report Filters
Find the information you need on the Serial Number Report easily by using the various filters that are available. Below are the available filters.
| Type of Filter | Definition |
| Search | Fields checked include SKU, product name, order number, shop name and serial number. Search by partial match (default) or exact match. |
| Date Range | Choose the time window to report on. |
| Warehouse | Filter by warehouse (name + identifier). |
| Store/Shop | Filter by the store/shop the order was created from. |
| 3PL Customer | Available for 3PLs only, filter by 3PL client. |
Serial Number Report Columns Defined
Each row on the report represents a recorded serial number. You can change which columns are displayed by editing the column visibility; open the Columns menu in the top right-hand corner, check the columns you want to show and uncheck the columns you want to hide.
Below are the definitions for each column on the Serial Number report.
| Column Name | Definition |
| Recorded date | When the serial number was captured in ShipHero. |
| SKU | The product's SKU (links out to the product's details page). |
| Product | The product's name. |
| Serial number | The unique serial captured for the unit. |
| Scanned | Indicates if the serial was captured by scan vs. typed/imported. |
| Order | The order associated with the serial number (links out to the order's details page). |
| Warehouse | Warehouse Name / Identifier (e.g., Valshallas / Primary). |
| 3PL Customer Name | (3PL accounts only) The client associated with the serialized unit. |
Exporting the Report
Need to provide a customer with the report or use the data externally? Export the report by selecting the Export button on the top right corner. There are two options:
- All rows to CSV: The full report is emailed to the user's email processing the export request.
- Visible Rows to CSV: Downloads only what’s currently displayed after filters are applied.