Account & User Management

Account Settings

• How to Set Up Email Notifications for Orders
• How to Configure Currency Settings in ShipHero
• How to Configure Default Weight and Dimension Units
• Setting Up Deferred Loading for Order and Product Pages

Users & Permissions

• How to Create and Manage Users in ShipHero
• How to Create and Manage Roles and Permissions
• How to Create an Admin User
• How to Update a User's Password
• How to Manage a User's Warehouse Visibility
• How to Change the Default Language for Users
• See all 7 articles

Security & Privacy

• Understanding ShipHero Data and Communication Security Protocols
• How to Manage Multi-Factor Authentication (MFA) for Users
• How to Set Up SAML SSO Integration
• How to Configure Okta SSO with ShipHero
• How to Anonymize Data (GDPR Requests)
• What URLs and IP Addresses Should Be Whitelisted for ShipHero

Support & Developer Resources

• How to Access Your Support Ticket History
• How to Monitor ShipHero System Status
• How to Contact ShipHero Software Support
• How to Obtain API Access and Refresh Tokens
• Overview: ShipHero API Developer Resources

Billing

• Understanding Your Usage Dashboard
• Understanding Sales Tax Collection in ShipHero