To use specific boxes during the packing process, you must create and activate them within ShipHero. Properly configured boxes ensure that shipping rates are calculated accurately and that packers can work efficiently.
How to Create and Manage Boxes
Follow these steps to add a new container to your warehouse settings:
- In the top menu, click Shipping > Boxes.
- To create a new entry, click + Add Shipping Box.
- Enter the dimensions and weight of the box.
- Click Save.
Activating Boxes for the Packing Station
Creating a box does not automatically make it available for use. You must manually activate it to see it in the workflow:
- Navigate to the Boxes management page.
- Locate the Active checkbox next to the desired box.
- Ensure the box is checked. It will now appear in the Box Type dropdown menu during the packing process.
Boxes must be created and activated individually for each assigned warehouse.
Using Carrier Flat Rate Boxes
When using flat rate services from carriers such as UPS, FedEx, USPS, or NZ Post, you must use the premade box templates provided by ShipHero. Using custom dimensions for flat rate services may result in incorrect shipping quotes.
| Requirement | Action |
|---|---|
| Rate Accuracy | Use ShipHero premade templates for Carrier Flat Rate boxes (e.g., USPS Padded Flat Rate Envelope). |
| Eligibility | You must select the specific carrier box in the packing UI to qualify for that carrier's flat rate pricing. |
Each box can be assigned a barcode. Printing and scanning box barcodes at the packing station allows packers to select the correct box type instantly without manual searching.
Managing Shipping and Packaging Filters
To efficiently manage your shipping configurations, use the filters located in the Filter Menu at the top of the page. These tools allow you to isolate specific data sets within your warehouse operations.
Available Filters
The following parameters can be used to narrow down your results:
| Filter Name | Description/Action |
|---|---|
| Warehouse | Filter results based on a specific warehouse. |
| Shipping Carrier | View entries associated with a particular delivery provider. |
| Active | Activate (and deactivate) boxes. |
Shipping and Packaging Data Attributes
The following are the column options available for your shipping and packaging configurations.
| Column Name | Description/Action |
|---|---|
| Name | The identifier for the packaging item. |
| Barcode | The unique code assigned to the item. |
| On Hand | The current physical quantity available in the warehouse. |
| Dimensions (L/W/H)* | The Length, Width, and Height measured in inches (in). |
| Weight* | The physical weight of the packaging measured in pounds (lb). |
| Type / Packaging Type | The classification of the shipping container (ex: box, poly, etc). |
| Price | The monetary value or cost associated with the item. |
* Ensure that all dimensions and weights are accurate to prevent carrier surcharges.