To use specific containers during the packing process, you must create and activate them within ShipHero. Properly configured boxes ensure that shipping rates are calculated accurately and that packers can work efficiently.
How to Create and Manage Boxes
Follow these steps to add a new container to your warehouse settings:
- In the top menu, click Shipping, then select Boxes.
- To create a new entry, click + Add Shipping Box.
- Enter the dimensions and weight of the box.
- Click Save.
Using Carrier Flat Rate Boxes
When using flat rate services from carriers such as UPS, FedEx, USPS, or NZ Post, you must use the premade box templates provided by ShipHero. Using custom dimensions for flat rate services may result in incorrect shipping quotes.
| Requirement | Action |
| Rate Accuracy | Use ShipHero premade templates for Carrier Flat Rate boxes (e.g., USPS Padded Flat Rate Envelope). |
| Eligibility | You must select the specific carrier box in the packing UI to qualify for that carrier's flat rate pricing. |
Each box can be assigned a barcode. Printing and scanning box barcodes at the packing station allows packers to select the correct box type instantly without manual searching.
Activating Boxes for the Packing Station
Creating a box does not automatically make it available for use. You must manually activate it to see it in the workflow:
- Navigate to the Boxes management page.
- Locate the Active checkbox next to the desired box.
- Ensure the box is checked. It will now appear in the Box Type dropdown menu during the packing process.