Carrier Management & Shipping Settings

Getting the right label on every order reduces shipping costs, meets delivery promises, and frees your team from rate-shopping by hand. In this article we walk you through making the most of tools available in ShipHero. including: Shipping Method ... read more

A Carrier Manifest is a comprehensive document provided to a shipping carrier at the end of the day during pickup. It lists every individual package included in a shipment, acting as a master list for the driver and the carrier sorting facility. Sh... read more

In the world of e-commerce, maintaining a smooth fulfillment process requires real-time visibility into the health of the shipping networks you rely on. While ShipHero provides the tools to pick, pack, and label your orders, external factors such a... read more

In e-commerce, your shipping label is often the first physical touchpoint a customer has with your brand. Whether shipping for a wholesale partner, a marketplace like Amazon, or a boutique store, your return address and invoice branding must remain... read more

Streamlining your shipping process is crucial for warehouse efficiency. Instead of manually selecting shipping methods for each order, ShipHero allows you to automate this process by mapping orders to specific shipping methods based on what the end... read more

To use specific boxes during the packing process, you must create and activate them within ShipHero. Properly configured boxes ensure that shipping rates are calculated accurately and that packers can work efficiently.How to Create and Manage Boxes... read more

ShipHero is a powerful tool for streamlining your e-commerce and warehouse operations, and two of its most critical features are Label Generation and Rate Shopping. These functions work together to ensure your packages are shipped efficiently and c... read more

ShipHero's RateShop+ feature is an advanced tool that gives you much greater control and customization over how your orders are rate-shopped to find the cheapest, most effective shipping method. Instead of just picking the absolute lowest-cost met... read more

While most shipments utilize integrated carriers, ShipHero offers Generic Labels for alternative transportation and delivery methods. Using a Generic Label allows you to finalize an order without generating a carrier charge or communicating with ex... read more

If you operate multiple Stores shipping from a single physical location, you can use Warehouse Profiles to ensure customers receive branded Invoices and labels specific to the store they purchased from.Step 1: Create a Warehouse Profile Navigate to... read more

The system determines which address to print on a shipping label based on your account type. Below is the breakdown of how ShipHero resolves your shipping identity.For Brand and Merchant AccountsIf you are a direct merchant, ShipHero identifies the... read more

Dangerous Goods, abbreviated DG, are substances that could pose a risk to health, safety, property, or the environment during transport.ShipHero supports shipping Dangerous Goods for FedEx, DHL Express, DHL eCommerce, USPS (Shippo), USPS Modern, In... read more

ShipHero automates the process of sending fulfillment and tracking information back to your store platforms. This ensures your customers receive timely updates and your store remains synchronized with warehouse activity.The Core Notification Proces... read more

Here is how the delayed notification tracking feature works: You create the batch You print the labels Orders are set to Order Status Fulfilled First webhook sent, with the field Completed: false Batch marked as Ready to Pack Click on Mark as S... read more

ShipHero triggers notifications to your sales channels immediately; however, there may be a delay before the customer receives the email. This delay depends on how the specific sales channel processes and sends notifications.Notification Delivery T... read more

Shipping internationally requires precise documentation to ensure packages clear customs without delay. ShipHero automates this process by determining which carriers support Electronic Trade Documents (ETD) and which require physical printouts.Tabl... read more

The Basics of B2B ShippingManufacturers and general wholesale providers have typically used the Delivered Duty Unpaid (DDU) approach due to the nature of the products’ classification and the actual value of the products being shipped. Express provi... read more

What Are Incoterms? Incoterms, or International Commercial Terms, are a set of rules published by the International Chamber of Commerce (ICC) that define the responsibilities of sellers and buyers for the delivery of goods in international trade. T... read more

Effective July 1, 2021, the EU will begin enforcing the VAT eCommerce package, which includes new rules regarding eCommerce and VAT. These rules will have an immediate effect on all businesses in the supply chain such as individual sellers and mark... read more

When shipping internationally from the United States, federal regulations often require exporters to file Electronic Export Information (EEI). However, many standard e-commerce shipments qualify for an FTR Exemption, which relieves you of the filin... read more

Adding Tariff Codes in ShipHero Tariff/HS Codes will not sync from your eCommerce store into ShipHero and must be added to each product. This can be done individually or in bulk. NOTE: Tariff/HS codes can now sync with Shopify if you have the setti... read more

All addresses in the U.S. are checked to see if they are a PO Box. If an address is identified as a PO Box, ShipHero will only allow shipping via USPS or services that use USPS for the final delivery, also known as last-mile delivery.The following ... read more

ShipHero supports shipping to military addresses. This article explains the requirements for shipping to APO, FPO, and DPO addresses, including carrier limitations, formatting, and customs requirements.Table of Contents Supported Carriers and Servi... read more

When an error message appears during the quoting process, it is typically generated by our core system (the "back end" API) that powers the ShipHero web and mobile apps. These messages are designed to help you identify exactly where a configuration... read more

This article will walk you through the steps of troubleshooting the below error about the phone number length while trying to ship a package.   If the above error occurs while trying to ship a package, you will need to make sure that the phone doe... read more

When attempting to generate labels via Amazon Buy Shipping, you may encounter an error stating Terms and Conditions Not Accepted. This occurs because Amazon requires all merchants to manually review and agree to their service terms, as well as the ... read more

DHL Issue: The destination location is invalid. Please check the data.When attempting to fulfill an order via DHL, you may encounter the error: "DHL Issue: The destination location is invalid. Please check the data." This message is a direct relay ... read more

Connecting your DHL Express account to ShipHero WMS provides access to international shipping services. Proper configuration prevents common label errors and ensures your picking and packing teams maintain high efficiency.DHL Express operates on a ... read more

If you plan to add DHL eCommerce to your carrier listing, there are a few steps to get this linked to your ShipHero account.How to connect to ShipHero Navigate to the carrier section of ShipHero. Click Connect Carrier> Select DHL eCommerce from th... read more

DHL eCommerce has three different service levels for domestic shipments and three for international shipments. For domestic US shipments: Ground Expedited Expedited MAX For international shipments: Parcel Direct Parcel Standard Packet Using DHL... read more

Shipping with DHL eCommerce in ShipHero includes automated fuel surcharge calculations for both domestic and international shipments. These surcharges are added to your quoted rates to ensure billing accuracy. ShipHero updates these rates monthly b... read more

ACTION REQUIRED FOR EXISTING CONNECTIONS: As part of FedEx deprecating their XML implementation, customers need to go through a multi-factor authentication (MFA) flow to generate credentials for their new REST API before April 1, 2026, to continue ... read more

FedEx One Rate is a flat-rate shipping service for US domestic shipments designed for predictable pricing. This service provides a single, all-inclusive price that covers common additional fees, such as residential delivery, delivery area, and fuel... read more

ShipHero has removed the guesswork between FedEx Home and FedEx Ground by choosing the correct method using their FedEx Address Lookup. Users will see one unified service in ShipHero called FedEx Ground Services, which automatically selects the app... read more

What is FedEx Ground Economy? FedEx Ground Economy, formerly known as FedEx SmartPost, is a cost-effective shipping service designed for U.S. residential deliveries. It is particularly well-suited for high-volume, lightweight, non-urgent shipments.... read more

FedEx Ground Collect is a billing option that allows the recipient to pay for the shipping charges. This is only available for recipients who have an authorized FedEx account with Ground Collect already set up. Important Things to Know This is not... read more

FedEx International Connect (FIC) is a cost-effective, day-definite shipping service for e-commerce businesses. It's designed for lightweight, low-value international shipments, balancing speed and affordability. Integrating your FedEx account with... read more

Beginning on June 3, 2024, all UPS API transactions will require OAuth 2.0 compliance. Below are the steps to update your UPS Carrier Connection if you are using the New Carrier Connections page or the Legacy Carrier Connections page.FIRST STEPBefo... read more

UPS Simple Rate enables shippers to use their own packaging to ship anywhere in the US for a flat rate. UPS Simple Rate offers five different rate options based on package size and is available for UPS Ground, UPS 2nd Day Air, UPS 3 Day Select, an... read more

This article explains the procedures and time limits for voiding UPS outbound shipping labels and inbound return labels within ShipHero.UPS Void WindowsEach label type has a specific timeframe during which it can be voided directly through the Ship... read more

This guide provides technical steps and required prerequisites for successfully integrating your United Parcel Service (UPS) shipping account with the ShipHero platform.United Parcel Service (UPS) is a global leader in logistics, parcel delivery, a... read more

ShipHero supports UPS Electronic Data Interchange (EDI) so that you do not need to print out commercial invoices, aka customs docs, when shipping internationally. Once you complete the enrollment process for UPS Paperless Invoice you should be able... read more

Setting up UPS Mail Innovations with ShipHero is a process that requires working with both your UPS representative and the ShipHero support team, as the rates are uploaded directly into ShipHero's database rather than retrieved via an API.What is U... read more

USPS Modern is a direct integration between ShipHero and USPS's rate shopping and label generation tools. As with any carrier, USPS Modern offers various service options and has specific requirements. This guide details the service levels and criti... read more

The United States Postal Service (USPS) offers a service called USPS Modern that requires a direct connection as a carrier within ShipHero. This article provides instructions on setting up your USPS Modern account and connecting it to the ShipHero ... read more

As of July 9, 2023, USPS Ground Advantage replaced three USPS services, USPS First-Class Package Services, Parcel Select Ground (discontinued), USPS Retail Ground (discountinued). This service offers a balance of 2–5 day delivery, includes $100 of ... read more

Packages shipped by USPS cannot exceed certain sizes. By adding together a single package's specific measurements, you can calculate if it fits within the USPS girth constraints. For parcels, length is the measurement of the longest dimension. Girt... read more

IMPORTANT: This process is used when shipping with Endicia (USPS). Here is more information about Shipping First Class Letters/Flats via USPS Modern.Shipping small, lightweight items efficiently is a key strategy for reducing overhead. For ShipHero... read more

Due to organizational changes at FAST Group, support for ACI and Firstmile is currently unavailable. ShipHero is monitoring the situation with FAST Group and will provide updates as they become available. If you curently have ACI or Firstmile conne... read more

For Canadian e-commerce businesses, Canada Post is the most reliable way to get products into customers' hands. Because they deliver to every home and P.O. box in the country, they are a must-have partner for local brands.Key Canada Post Services ... read more

What is Passport? Passport is a modern international shipping carrier that integrates with ShipHero to streamline global label generation. By using Passport within ShipHero, merchants can automate the production of international shipping labels whi... read more

What is Sendcloud? Sendcloud is a leading shipping carrier platform that covers Europe, supporting 3 dozen carriers. These carriers are some of the biggest names in European shipping, including Deutsche Post, DHL Express, DPD, GLS, PostNL, RoyalMai... read more

UniUni is a Canadian technology-enabled logistics company that specializes in last-mile delivery for the e-commerce industry. The company uses a crowdsourced network of independent drivers, similar to the Uber model, to efficiently deliver packages... read more

ShipX's model differentiates it from traditional carriers like FedEx or UPS. Instead of replacing these large carriers, ShipX acts as a network optimizer. It leverages a combination of express, ground, and postal services from its VDN (Vetted Deliv... read more