If you see the error message "Missing or Invalid Shipping Number," it may be because your UPS Shipper Number is not properly configured. Your UPS Shipper Number must be associated with the UPS.com account (Username and Password) that you have entered into ShipHero.
To resolve this error:
- Log in to ups.com using your UPS username and password.
- Hover over your name in the top right corner of the screen, and select Payment Options from the dropdown.
- Verify that your shipper number is listed. If not, select the Add a Payment Method dropdown and add your UPS Shipper number.
- After completing steps 1 through 3, please add the UPS Username, Password, and Shipper Number to ShipHero using the Shipping > Carriers page.