FedEx Electronic Trade Documents (ETD) is a free service that allows you to submit international customs documentation electronically. By default, ShipHero uses ETD for all FedEx shipments.
For more information, visit the FedEx website.
Key Benefits of ETD
- Saves time and money: No need to print, sign, or attach paper documents.
- Speeds up customs: Documents are reviewed electronically before the shipment arrives.
- Reduces delays: Issues are caught early, before your package is held up.
- Improves security: Your documents aren't attached to the outside of the box.
- Eco-friendly: Reduces paper waste.
To print customs documents yourself, contact customer support to activate this feature on your account.
For 3PLs, the flag must be on your account. If you are using 3PL client carriers, enable it on the client account instead.
Frequently Asked Questions
How can I tell if ShipHero is using ETD for my shipments?
ShipHero automatically sends customs documents via ETD for all international orders, as long as the destination country accepts this format. You can confirm ETD was used by checking the shipping label — it will display "ETD" in large letters.
International Express Shipment Example
International Ground Shipment Example
What if the country I am shipping to does not support ETD?
ShipHero automatically detects countries that don't support ETD and prints four copies of the customs documents with the shipping label. Place these forms in a pouch on the master shipping box.
How can I see the customs documents in ShipHero?
Once the shipment is processed, open the order's details page and scroll to the Shipment Info section. The customs documents will be hyperlinked below the tracking number.