Drop shipping allows you to fulfill orders by sending them directly to a third-party vendor. ShipHero facilitates this process by automating the creation of invoices, vendor communication, and tracking updates.
Only vendors that have been previously associated with a product will be available for selection during the drop shipment process.
How to Create a Drop Shipment
To initiate a drop shipment for an existing order, follow these steps in the Dashboard:
- Navigate to Orders > Manage Orders.
- Select the Order Number you wish to drop ship to open the order details.
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Click the Drop Ship button in the Actions section on the right hand side.
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Select the Vendor from the dropdown menu.
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Check the boxes for the specific Items and enter the Quantities to be sent to the vendor.
- Choose the Shipping Carrier and Method the vendor should use.
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If you want to deduct the quantity shipped, select Remove quantities from inventory.
- Click Submit to finalize the request.
Vendor Communication and Tracking
Once a drop shipment is created, you must communicate the requirements to your vendor and finalize the record once they ship the items:
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Send Request: Click Email Vendor to send the system-generated PDF invoice to the vendor's associated email address.
- Finalize Shipment: After the vendor ships the order, click Complete. This allows you to add the Tracking Number and Carrier Information to the record, which updates the customer.
Monitoring Drop Shipments
To view the status of all current and past drop shipments, navigate to Orders > Drop Shipments. This view allows you to search for specific shipments, check completion statuses, and update records as needed.