General Order Topics
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How to Use Hold Until
Planning a product launch or "drop"? Hold Until is the fully automated way to hold order shipments until a specific date and/or time. ShipHero customers can use this to control product launches and drops, including subscription boxes that ship out ... read more
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Adding Attachments to Customer Orders
When an order needs a special attachment so the warehouse can open/print it, there is an option on every order page to do so. This section will also display the files attached by any user or system. The end Client can upload the files via the store... read more
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Address Validation and Managing Address Holds
When an order is imported into ShipHero, the system's default setting is to validate the shipping address using the USPS Address Validator. An Address Hold is automatically applied to orders with shipping addresses deemed invalid when no alternativ... read more
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All About Totes in ShipHero
Totes are containers used to organize and track items during the order fulfillment process. In ShipHero, totes are specifically used during Multi-Item Batch and Single Item Batch order processing flows. When a picker generates a batch, items are co... read more
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Anonymize Data (GDPR Requests)
In compliance with the General Data Protection Regulation (GDPR), ShipHero has added the ability to delete customer data with the Anonymize Data button. This feature will remove Personally Identifiable Information (PII) from an order, including the... read more
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Auto Pack Feature
Want to save some time? Enable the auto pack feature on custom packaging will help save you time. The demo above shows an order with the Tote QA option "on." You'll be able to learn more about Tote QA. Note: When Tote QA is not enabled then this... read more
Returns
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How to Create an Exchange Order
Exchange orders are a common part of e-commerce, and ShipHero provides a streamlined way to manage them alongside your standard returns. This article outlines the step-by-step process for creating an RMA (Return Merchandise Authorization) for an ex... read more
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How to Create Returns in ShipHero
ShipHero allows you to create Return Merchandise Authorizations (RMAs) in the platform to be able to track merchandise that is returned to your warehouse from a customer order. This allows you to receive merchadise back into the syste, accurately c... read more
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How to Enable FedEx Ground Economy (formerly SmartPost) on Return Labels
For information about FedEx Ground Economy Returns, or to get started using this service, contact your FedEx account executive, or call 1-800-GoFedEx (1-800-463-3339). FedEx will work directly with you to: Review and sign a contract for service. R... read more
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How to Receive Returned Merchandise
Your customer receives a return label via email when the RMA is created: Once you receive the package to the warehouse, you can now mark it as received and restocked: Navigate to Returns > All Returns: Scan the barcode on the label into the sear... read more
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How to Set Return Warehouse with Automation Rules
Do you need customers to return products to a warehouse other than the one they were sent from? Then, use the Set Return Warehouse automation rule action. This action sets the warehouse you want to use as your ship-to address for return shipping la... read more
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How to Set Up Returns
Managing returns effectively is a cornerstone of a great customer experience. Whether you offer a self-service ShipHero Return Portal via our iFrame or prefer to have your team manually create RMAs, there are essential configurations required to al... read more