Order Management

Wholesale typically involves the bulk sale of goods to retailers for subsequent resale to the general public. Within ShipHero, the intricate wholesale process covers all facets of managing the movement of goods from your warehouse to wholesale clie... read more

Streamline your workflow with a barcode scanner. You can select containers by scanning their LPNs and add items by scanning SKUs. For all other functions, simply scan the corresponding command barcode from the list below: read more

Picking a wholesale order has three main components in ShipHero's wholesale flow: select a staging location, create a picking plan, and then physically pick the inventory. In this article, we will cover in detail the steps required for each process... read more

Once all the inventory has been picked, the order will move to the Packing status and the Packing Layout window will appear. Regardless of the method the items were picked the same process will be followed in the Packing Layout.Getting Started with... read more

The process of label generation in the NEW wholesale flow is determined by two key factors related to the order: its Type and its Origin. Wholesale orders fall into two distinct categories, which dictate how labels are generated and how the items a... read more

Once packing is finished, the ability to update the current Outbound Schedule of the order will be enabled on the Order details tab. The Outbound Schedule is a tool to help manage what stage your wholesale order is in between finishing the packing ... read more

When an order needs a special attachment so the warehouse can open/print it, there is an option on every order page to do so. This section will also display the files attached by any user or system. The end Client can upload the files via the store... read more

When an order is imported into ShipHero, the system's default setting is to validate the shipping address using the USPS Address Validator. An Address Hold is automatically applied to orders with shipping addresses deemed invalid when no alternativ... read more

The "NEW" Totes page is only available for Dynamic Slotting accounts. The advanced features are not compatible with Static Slotting functionality. Static Slotting accounts will need to use the "Legacy" Totes page until the account transitions to Dy... read more

The Allocated Item Summary report that is located in app.shiphero.com> order tab> Allocated item Summary is a summary of items that have been allocated to orders. The report has the following columns: 1. SKU - With a clickable link that will take y... read more

In compliance with the General Data Protection Regulation (GDPR), ShipHero has added the ability to delete customer data with the Anonymize Data button. This feature will remove Personally Identifiable Information (PII) from an order, including the... read more

You may encounter the error message "The ability to print standalone Pay-on-Use Return labels is not enabled for your account. Error encountered (Log ID: 34255)" This error is provided by Endicia, which states that you do not have the Pay-on-Use Re... read more

Exchange orders are a common part of e-commerce, and ShipHero provides a streamlined way to manage them alongside your standard returns. This article outlines the step-by-step process for creating an RMA (Return Merchandise Authorization) for an ex... read more

When processing a return, you can upload files to save along with the return. The file can be an image (JPG, PNG) or a PDF. This can be used to document the condition an item was returned in, or save paperwork included with the return. Uploading an... read more

ShipHero allows you to create Return Merchandise Authorizations (RMAs) in the platform to be able to track merchandise that is returned to your warehouse from a customer order. This allows you to receive merchadise back into the syste, accurately c... read more

For information about FedEx Ground Economy Returns, or to get started using this service, contact your FedEx account executive, or call 1-800-GoFedEx (1-800-463-3339). FedEx will work directly with you to: Review and sign a contract for service. R... read more

Your customer receives a return label via email when the RMA is created: Once you receive the package to the warehouse, you can now mark it as received and restocked: Navigate to Returns > All Returns: Scan the barcode on the label into the sear... read more