General Order Topics
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How to Use Hold Until
Planning a product launch or "drop"? Hold Until is the fully automated way to hold order shipments until a specific date and/or time. ShipHero customers can use this to control product launches and drops, including subscription boxes that ship out ... read more
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Adding Attachments to Customer Orders
When an order needs a special attachment so the warehouse can open/print it, there is an option on every order page to do so. This section will also display the files attached by any user or system. The end Client can upload the files via the store... read more
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Address Validation and Managing Address Holds
When an order is imported into ShipHero, the system's default setting is to validate the shipping address using the USPS Address Validator. An Address Hold is automatically applied to orders with shipping addresses deemed invalid when no alternativ... read more
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All About Totes in ShipHero
The "NEW" Totes page is only available for Dynamic Slotting accounts. The advanced features are not compatible with Static Slotting functionality. Static Slotting accounts will need to use the "Legacy" Totes page until the account transitions to Dy... read more
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Allocated Item Summary
The Allocated Item Summary report that is located in app.shiphero.com> order tab> Allocated item Summary is a summary of items that have been allocated to orders. The report has the following columns: 1. SKU - With a clickable link that will take y... read more
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Anonymize Data (GDPR Requests)
In compliance with the General Data Protection Regulation (GDPR), ShipHero has added the ability to delete customer data with the Anonymize Data button. This feature will remove Personally Identifiable Information (PII) from an order, including the... read more
Returns
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Error Message: The ability to print standalone Pay-on-Use Return labels is not enabled for your account
You may encounter the error message "The ability to print standalone Pay-on-Use Return labels is not enabled for your account. Error encountered (Log ID: 34255)" This error is provided by Endicia, which states that you do not have the Pay-on-Use Re... read more
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How to Create an Exchange Order
Follow these steps to create an exchange order in ShipHero. Step 1 From app.shiphero.com, navigate to Orders > Manage Orders. Click on the order number you want to return to open the order details page. While on the individual order page, click Re... read more
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How to Create Returns Attachments
When processing a return, you can upload files to save along with the return. The file can be an image (JPG, PNG) or a PDF. This can be used to document the condition an item was returned in, or save paperwork included with the return. Uploading an... read more
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How to Create Returns in ShipHero
Correctly creating and tracking returns in ShipHero ensures your inventory is accurate. It also helps to keep your accounting correct in relation to customer credits, shipping costs, and more. This article will walk you through the steps of creatin... read more
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How to Enable FedEx Ground Economy (formerly SmartPost) on Return Labels
For information about FedEx Ground Economy Returns, or to get started using this service, contact your FedEx account executive, or call 1-800-GoFedEx (1-800-463-3339). FedEx will work directly with you to: Review and sign a contract for service. R... read more
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How to Receive Returned Merchandise
Your customer receives a return label via email when the RMA is created: Once you receive the package to the warehouse, you can now mark it as received and restocked: Navigate to Returns > All Returns: Scan the barcode on the label into the sear... read more