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How to Receive Returned Merchandise

Updated

Your customer receives a return label via email when the RMA is created:

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Once you receive the package to the warehouse, you can now mark it as received and restocked:

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  1. Navigate to Returns > All Returns:
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  2. Scan the barcode on the label into the search field:
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  3. Enter the number of each line item that is received and restocked.
  4. When all the expected items are received, mark the RMA as Warehouse Complete.

Marking the return as Received and not Restocked will not increase the on-hand inventory for the product. Only when you mark it as Restocked will the inventory update.

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