How to Receive Returned Merchandise

Your customer receives a return label via email when the RMA is created:

Once you receive the package to the warehouse, you can now mark it as received and restocked:

1. Navigate to Returns > All Returns:
   
2. Scan the barcode on the label into the search field:
   
3. Enter the number of each line item that is received and restocked.
4. When all the expected items are received, mark the RMA as Warehouse Complete.
   

Note: Marking the return as Received and not Restocked will not increase the on-hand inventory for the product. Only when you mark it as Restocked will the inventory update.