While most shipments utilize integrated carriers, ShipHero offers Generic Labels for alternative transportation and delivery methods. Using a Generic Label allows you to finalize an order without generating a carrier charge or communicating with external shipping APIs.
Common Use Cases for Generic Labels
Generic labels provide a flexible solution for workflows that do not require a traditional tracking number or carrier service.
| Scenario | Description |
|---|---|
| Local Pickup | When customers collect orders directly. The label identifies the shipment for the customer while moving the order to a "Fulfilled" status. |
| Local Delivery | When the warehouse team or a local courier delivers the product. This closes the order in ShipHero after the packing process is complete. |
| External Shipping Apps | When using a third-party service or specialized app to ship products after they have been packed within the ShipHero environment. |
Generic labels do not include carrier tracking. They are designed for internal workflow management and order finalization only.
Key Benefits
- Cost Efficiency: Because these labels do not interface with carriers, they incur no additional shipping fees or carrier-related costs.
- Workflow Flexibility: They allow the packing team to follow standard procedures (Pick/Pack) and "ship" the order in the system to maintain accurate inventory and order history.
- Order Accountability: Even without a carrier, the label provides a physical reference for the shipment, ensuring the correct items are handed to the customer or local driver.