Shopify discounts and gift cards reach ShipHero differently. A discount changes the order value and imports with the order, while a gift card is treated as payment, and ShipHero does not handle payments. Knowing which is which explains why an order total sometimes looks lower than you expect.
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How Shopify Discounts Import into ShipHero
When you apply a discount to order in Shopify, the discount will be imported to ShipHero. Discount information can be viewed on the order details page:
How Shopify Discounts Affect Your Order
- Discounts are calculated as percentages and applied to the whole order.
- The discount rate will be applied to the returned products if you are issuing a return order.
- ShipHero does not apply discount codes to customs values by default if you are shipping internationally. See the following articles for more information on How to Use Automation Rules for International Orders.
How Shopify Gift Cards Import into ShipHero
Unlike discounts, gift cards do not change the cost of the order but are considered part of the payment. ShipHero does not handle payments, so gift card amounts do not appear on the order details page. When a gift card is applied to an order, you will only see that the amount captured is lower than the authorized total of the order.
How Shopify Gift Cards Affect Your Order
In the example below, the customer had both a discount and a gift card, and they paid the order in full using the gift card. Notice that the discount is visible, but the gift card is not. This is why you only see the shipping cost contributing to the Total, while the amount under the Authorized heading shows the total amount authorized before the gift card was used to pay the order. Because the gift card covered the entire order cost, the Captured amount is zero, because no amount was captured from the customer's credit card.