Any inventory changes to your existing SKUs should be done in ShipHero, and ShipHero will automatically push those changes to your connected stores. This ensures that our synchronization processor updates information in Shopify stores as quickly and accurately as possible. This also means that any SKU inventory changes made in Shopify will not automatically update in ShipHero.
- Shopify does not notify ShipHero when a change is made to an existing SKU, and it's not efficient for ShipHero to keep requesting all of the SKU data from Shopify.
- Because ShipHero will manage your inventory across multiple sales channels, it operates as the master of inventory changes and will update your connected stores when inventory changes occur.
- Updating SKU inventory on Shopify (or any sales channel) could potentially conflict with activity in the warehouse. An update made through Shopify may be inaccurate, for example, by not accounting for inventory currently being picked in the warehouse.
A Note on New SKUs
Shopify does notify ShipHero when new SKUs are created, therefore ShipHero will automatically fetch any new SKUs created in your Shopify store.