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General Inventory Topics

  • Glossary of Inventory Terms
    Reference this article for definitions of common inventory terms. General Inventory Terms Allocated - Count of how many units you have in stock and owe to customers for open orders. Available - The number of available stock for any given SKU that i... read more
  • How can I see the reason that inventory moved?
    When operating a warehouse, you will likely end up moving around plenty of stock and inventory. While a good portion of this will be shipped and removed from the warehouse entirely, a good amount will also be moved around within the warehouse. The ... read more
  • How to Assign Products to Vendors
    Assigning products to vendors allows you to quickly generate Purchase Orders for product replenishment. Note: If you're having an issue adding products to a purchase order, it may be because the product is not assigned to a vendor. Assigning a Si... read more
  • How To Delete Products
    Users can mark a product as inactive or delete products by routing to > Inventory > Products.  Note: 3PL accounts need to log into the appropriate child account to delete products. Making a Product Inactive Making a product inactiv... read more
  • How to Make a Transfer Order Between Warehouses
    A transfer order is used when you have products in two different warehouses and want to move them from one to another. With this feature, you end up with a shipment from Warehouse A that needs to be picked and packed using the app, and a purchase o... read more
  • How to Move Inventory Using ShipHero Mobile
    This is a guide on moving inventory to a new location using the ShipHero Mobile App.  Equipment Needed iPad/iPad Mini/iPod Touch/iPhone Bluetooth Scanner (Socket Mobile Scanner S730 or S800) Steps to Move Inventory Go to Search By Location and s... read more
See all 21 articles

Kits & Components

  • Creating and Managing Kits & Components
    Kits allow you to bundle a group of products so that you can sell them as a set. For example, say that you want to sell a gift box containing milk chocolate bars and dark chocolate bars. By creating a "Chocolate Gift Box" kit, you can specify all o... read more
  • How Kit Availability is Calculated
    When you want to sell a set of products, such as a box of candy, or a set of socks, you need a method to manage the set. Kits give you the option of creating sets of products that can then be sold and fulfilled. This article goes into the deeper te... read more
  • How to Create or Edit Kits in Bulk
    ShipHero allows you to create or edit Kits in bulk once a Parent Kit SKU and the applicable Component Kit SKU(s) have been created. If you are a 3PL, the following should be performed in the client account. Creating Kits in Bulk Go to app.shiphero... read more


  • How to Change Lot Location
    When moving product locations in the Mobile App, the SKU must have the same lot code for the same location. Changing Lot for a Specific Product Go to Look up the SKU. Click on the Edit Lot butt... read more
  • How to Use Non-Sellable Bins
    There may be times when you need to separate damaged stock into a Non-Sellable Bin. What Does Non-Sellable Mean? When a location or bin is set as non-sellable, inventory in this location will not be taken into account as part of the on-hand. The pr... read more
  • ShipHero Putaway
    ShipHero's Putaway feature saves you time and energy. You no longer need to keep a manual list of open locations in the warehouse or remember where you put the remainder of an item. ShipHero removes the guesswork by giving you the ability to quickl... read more
  • What does "Error moving x units from location x. The maximum allowed to move is x due to batches currently in progress." mean?
    This applies to dynamic slotting accounts only. When transferring inventory between locations using the mobile app, you may receive the following error: "Error moving x units from location x. The maximum allowed to move is x due to batches currentl... read more
  • Why isn't Bulk Delete working for Product Locations?
    If bulk delete isn't working for product locations, you may still have products assigned to the bins you're trying to delete, or you may be trying to delete a location that was used for billing. Deleting product locations containing products Ident... read more


  • How to Count Your Entire Inventory
    You can use ShipHero to manage your store inventory. Enabling the Have ShipHero Manage My Inventory option will allow ShipHero to update the inventory in your connected store using the available inventory set in ShipHero. You will then be able to c... read more
  • How to Cycle Count Inventory With Dynamic Slotting
    Cycle counting for Dynamic Slotting is complicated because inventory is allocated to different locations across the warehouse. ShipHero allows users to take stock of their inventory by location to overcome this complexity. There are several benefit... read more
  • How to Exclude Products from Cycle Counting
    At certain times, you may no longer sell specific SKUs or not want them to be visible in the default inventory listing view. Update Product to Inactive Active inventory is listed by default. You can change this by using the Active Products filter a... read more
  • How to Manage Inventory Counts
    There are multiple methods for managing your inventory counts, depending on your situation and preference. Inventory Updates with Static Slotting OPTION 1: Cycle Counting This is designed specifically for a warehouse that has started with a mostly ... read more
  • How to Track Inventory for Drop Ship Only Products
    By default, ShipHero manages products so that they do not oversell. When using drop ship, you can choose whether or not to have ShipHero manage your inventory for the product. Tracking Drop Ship Inventory Once you have an order set as Drop Ship, yo... read more
  • How to Use Lots and Expiration Tracking
    Use lot and expiration tracking to keep track of products with lot codes (like food, perishable items, cosmetics), track which customers receive each lot so that you can easily do product recalls, and to track expiration dates to ensure you are not... read more
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