Reshipping reprocesses an order that has already been fulfilled. Common reasons include:
- A label was incorrectly printed
- A product was received damaged
- A package was lost in transit
- A package was returned to sender
The Add to Inventory button is only available for 3PL Accounts — it is not available for 3PL Child Accounts.
Understanding the "Add to Inventory" Option
The Add to Inventory option adds the Quantity Shipped entered on the reshipping page back into stock. Once the order is reshipped, the system removes that inventory — resulting in no additional units being permanently deducted.
When to Use
Use Add to Inventory when the original package and products are physically back at the warehouse — for example, when a generic label was printed instead of a pre-paid carrier label, or when a package was returned to sender.
When Not to Use
Do not use Add to Inventory if the order has already left the building — for example, for orders lost or damaged in transit, or when sending a replacement.
How to Reship an Order
Follow the steps below to reship a single order.
- Open the order's details page and select Re-Ship from the actions section.
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Check the item(s) to reship, adjust the Reshipment Quantity, and check Add to Inventory if applicable (see the section above).
- Update the Order Status (Optional): ShipHero defaults to the order status from the previous shipment. Change it as needed — for example, use a custom status like Reshipment or CS Team if the process is owned by a specific person or team.
- Add an Operator Hold (Optional): Add a hold to prevent the order from being processed while other changes are made (address updates, adding items, etc.). Remove the hold when the order is ready for the warehouse team.
- Click Re-Ship.
The order history will show a note with the reshipment request date, who completed it, and the items and quantities set to be reshipped.
For Shopify stores, ShipHero does push order updates even after the order has been marked fulfilled.
How to Reship Multiple Orders
To reship more than one order at once, use the Bulk Edit feature on the Orders > Manage Orders page. Note that this will reship all items on each selected order using the ordered quantity.
- Open Orders > Manage Orders and check the orders to reship.
- Click Bulk Edit.
- Select Reship Orders.
- Select "Add inventory back to stock" if applicable. (See the Add to Inventory section above.)
- Click Update.