Do you need customers to return products to a warehouse other than the one they were sent from? Then, use the Set Return Warehouse automation rule action. This action sets the warehouse you want to use as your ship-to address for return shipping labels generated automatically or by manually creating a return order.
For more information on the return settings and functionality in ShipHero, please reference these additional resources:
Things to Consider:
- You must have multiple warehouses created in your account. For more information, see: How to Set Up Multiple Warehouses
- Since this is an action, you must first identify what will trigger the rule to run on the order.
- You cannot have multiple return warehouses on the same order. If you need some SKUs sent to one location and other SKUs sent to another location, you will need to do this manually while creating a return.
- This setting does NOT change the ShipFrom address on the label used to ship the order out.
Common Use Cases:
- Returns are processed at a different location from the fulfillment warehouse
- A 3PL client wants to send returns to their own facility or another location to be processed
Example Rule:
- Go to Orders > Automation Rules > Create New Rule
- Choose a Trigger
- Click on Choose An Action > Set Return Warehouse and select the warehouse from the dropdown.