ShipHero provides the ability to sort packages into shipping containers, track pick-up and loading events, and generate manifests when supported by the carrier.
First, navigate to shipping.shiphero.com. From there, click Shipping > Shipping Containers.
To get started, click Create shipping containers.
For each created container, you will select a shipping carrier and shipping method(s).
Next, click Create & print label.
On the Shipping Containers screen, you will see a table view of all containers that you have created.
Search, Filter & Sort
You have the ability to search by specific Container ID, filter by Carriers & Methods, as well as sort by each of the table headers.
Shipping Container Status
- In Progress: The container is still being worked on and a manifest has not been created.
- Generating: The manifest is being generated for the shipments in the container.
- Error: There was an error generating the manifest for the shipments in the container.
- Pushing: Tracking numbers are being pushed to the store.
- Shipped: Your shipping container is all set, and the container is marked as ‘shipped’.
Once you have created the appropriate containers for your outgoing packages, you can start sorting packages into containers.
Begin by clicking the Start outbound sorting button.
Scanning packages to sort
For each package, simply scan the carrier shipping label and you will be asked to scan the corresponding container. Place your package in the container, and repeat until all packages have been scanned.
There are a few methods available to find specific containers:
- Search by container ID
- Search by order number to quickly find the corresponding container
- Click the blue Container ID link
When viewing a container, you can quickly reprint the container label, delete the container, view individual order tracking numbers, and click each blue Order ID link to open a specific order.
Removing orders from a container
In this view, you also have the ability to remove orders from a container. You can check the box next to each order to select one or multiple orders, or you can select all and remove them in bulk.
Marking as Shipped
Once you have completed the loading process for a container and it has been picked up, you can Mark as shipped. This can be done in bulk on the container summary page by selecting each container, or from within the container detail view.
Shipping container note
The shipping container notes are a free-form text field that allows you to capture information, such as the truck number, license plate, or any information that you would like to record about the pickup.
Manifests exist on the container level, each container will generate and submit its own manifest as required by the carriers. For carriers that do not require manifests, like UPS, we will simply skip the manifest step.
Manifests can be viewed and/or printed as needed for each container, from the details pane or in the summary view.
Shipping Notification Sent
Once orders are marked as Shipped on the loading event page, the Shipment set as complete icon on the order detail page will update to Yes.
At this time, we send the new Complete flag via a webhook.