ShipHero provides a self-service return portal that lets customers generate return labels using their order number and email — no support contact required. This article covers how to configure the portal and embed the iFrame on your site.
How to Embed the Returns iFrame On Your Site
How to Set Up a Return Portal
For 3PLs, configure the return portal on the 3PL child account.
Important
There must be an active account admin on the account. If removed, you will see a "Service Temporarily Unavailable" error and the account admin's contact information will be displayed as the point of contact.
Configure ShipHero Return Settings
Go to My Account > Settings, then click Customer Returns under General Settings in the left panel.
Use this page to configure:
- Return window — how long customers can return an order from the shipping date.
- Return reasons — which reasons qualify for free shipping vs. customer-paid shipping.
- Allowed shipping methods and flat rate costs.
- Whether to allow customer self-returns.
- Minimum item value required to initiate a return.
- Countries eligible for returns.
- Return package weight — use customer input or product weight.
Check the box next to any return option to make it available in the portal dropdown.
How to Embed the Returns iFrame On Your Site
The iFrame code is on the Customer Returns settings page. Copy the HTML snippet and add it anywhere on your site. For best results, use a dedicated returns page so customers don't have to scroll within the embedded iFrame.
You can also customize the return portal's design.