Over-shipping or under-shipping are common errors in fulfillment. Using ShipHero's Tote QA user setting helps mitigate these errors by providing a safeguard to ensure the correct products and quantities are being packed. When enabled, packers must scan the tote and every individual unit picked to validate before fulfilling an order.
Benefits of Tote QA:
- Identification of errors from previous fulfillment phases before the label is printed.
- Higher accuracy rates for outbound shipments.
- Happier customers.
| Default behavior - Tote QA is Disabled | Behavior With Tote QA Enabled |
| When Tote QA is disabled and the packer scans a tote, all of the items picked to the tote are automatically moved to the packed section. | When Tote QA is enabled, the packer must scan the tote barcode and then scan every item inside the tote to verify products and quantities picked. |
Deciding what's best for your team:
| Workflow Aspect | Standard (Tote QA Disabled) | Enhanced (Tote QA Enabled) |
| Scanning Requirement | Single scan of the Tote barcode only. | Scan of Tote barcode plus scan of every individual SKU. |
| Speed | High; optimized for rapid label generation. | Moderate; additional time required per scan. |
| Accuracy Guarantee | Relies entirely on the Picking phase being 100% correct. | Virtually eliminates mispicks reaching the customer. |
| Ideal Use Case | High-volume, low-complexity orders with experienced pickers. | High-value items, complex SKU mixes, or new warehouse staff. |
How to Enable Tote QA
Tote QA is managed at the user level. Follow these steps to require a user to perform QA:
- Navigate to Users & Roles page and select the User name you wish to edit.
- Scroll to the App Settings section, check the Tote QA box,
- Click Save.
Note: Changes to User settings may require the packer to log out and log back into the ShipHero application for the new workflow to take effect.