Over-shipping or under-shipping are common errors in the eCommerce world. Reducing these errors is a prime objective within ShipHero, and we’ve created a feature to help you with just that! Packers can now be required to scan the tote and each item within that tote to fulfill an order.
What happens if I don’t have ToteQA enabled?
By default, your packing users are not required to QA totes, meaning that scanning the tote will automatically select the items and the next step will be creating the label. While this is a faster workflow in theory, in practice it leaves no safeguard to ensure that the correct quantity or product is being packed in the box. This is how common errors happen.
What happens if I have ToteQA enabled?
If you decide to require your packing users to QA totes, the packer must scan the tote and then scan each item when packing orders. This added step will make it take a little longer to pack the order, but it will add a layer of redundancy and ultimately reduce errors.
Enable the Tote QA Requirement
To require that a user QA when picking:
- Go to https://app.shiphero.com/dashboard/users.
- Click Edit next to the user you wish to enable the feature for.
- Check the Tote QA box and hit Save.