PostHero is a post-shipment dashboard that gives you real-time visibility into every order after it leaves your warehouse, all the way through final delivery. Use it to move from reacting to shipping issues to proactively managing and optimizing your entire delivery process.
You can open PostHero from the ShipHero Web Dashboard and from the Packing app.
Key Benefits of Using PostHero
- Full Delivery Visibility: Track all outgoing US orders from shipment to final delivery across supported carriers in one unified dashboard.
- Optimize Carrier Strategy: Compare carrier performance and average transit times to identify cost savings and efficiency improvements.
- Proactive Issue Resolution: Quickly find and act on stuck, lost, or delayed orders before they become customer complaints.
Before You Begin
- Account access: PostHero must be enabled on your account. Contact support@shiphero.com to turn it on.
- Supported shipments: PostHero only tracks orders shipped within the contiguous United States (excluding Hawaii and Alaska). International orders are not supported.
Note for 3PLs: Enabling PostHero for your 3PL account does not automatically enable it for your clients. You can track your metrics without clients having visibility into your processes. To enable PostHero for a client, contact Support with the client's Account ID, found on the 3PL Customers page.
Table of Contents
What the PostHero Dashboard Shows
The PostHero dashboard combines delivery metrics and issue tracking on one page. It updates hourly between 11 AM and 11 PM EST and includes:
- Delivery timeline: Average time for orders to move from Ready to Shipped to Delivered, with order counts for each stage.
- State map: Color-coded delivery performance for each US state.
- Active orders with issues: A list of shipped orders that are Delayed or Lost or stuck, so your team can act before customers reach out.
- Summary emails: Optional daily, weekly, or monthly emails with your key PostHero metrics.
PostHero Supported Carriers
PostHero tracks shipments from the following carriers.
- ACI Logistix
- Asendia One
- Blue Streak
- Canada Post
- Canpar
- DHL eCommerce
- Endicia (USPS)
- FedEx
- GoFo
- Shippo
- UniUni
- UPS
- USPS Modern
- Veho
Multi-package shipments: PostHero only includes the oldest tracking number on a multi-package order in its reporting.
Get Started with PostHero
- How to Use the PostHero Dashboard: dashboard filters, search and export, the issues list, resolving orders, and setting up PostHero summary emails.
- Understanding PostHero Metrics and Delivery Statuses: the Ready to Shipped metric, delivery time metrics, map colors, Delayed and Lost or stuck definitions, and how to use PostHero data to improve delivery performance.