The Shipping Cut-Off setting defines the latest time ShipHero can receive an order and still ship it the same day, based on your team's processing turnaround and your carrier pickup schedule. ShipHero uses it to calculate each order's Required Ship Date. Set a different cut-off time for each shipping method to match your service level agreements (SLAs).
Before You Begin
Configure cut-off times on the Shipping > Methods page.
You can also set the required ship date with How to Use Automation Rules in ShipHero, adjust it manually on the order details page, or change it in bulk from the Manage Orders page.
Important
Shipping cut-off times are not the estimated delivery window set by a carrier service level.
Cut-off times are strictly enforced. When an order arrives after the cut-off, ShipHero assigns it a required ship date for the next available shipping day, regardless of urgency, unless you override it manually.
Depending on your account settings, you can sort orders by required ship date to work the most urgent orders first. When your warehouse capacity allows, you can always ship less urgent orders early. The dashboard also displays all orders due today based on their required ship date.
Shipping Cut-Off Time Examples
Configure cut-off settings alongside your carrier pickup times so your processing goals stay achievable. The examples below show how cut-off times work in practice.
Example 1: Standard Shipping Cut-Off
A team's standard turnaround from order import to label generation is 6 hours, and carrier pickup is at 4 PM. Set the shipping cut-off to 10 AM so same-day orders are complete before the 4 PM pickup.
Any order imported after 10 AM receives a required ship date of the next day.
Example 2: Expedited Shipping Cut-Off
Some companies offer expedited shipping and processing times, usually with a fee at checkout. For these orders, extend the shipping cut-off later in the day and use custom order statuses so your operations team can identify the orders quickly.
In the example below, the shipping cut-off is set to 1:00 PM so the order can be processed the same day using an expedited shipping method.