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Troubleshooting a Pick-to-Light Station

Updated

If your Pick-to-Light cart isn't working as expected, check the following before contacting ShipHero Support.

Table of Contents

Hub Not Connecting to iPad/iOS Device

  • Ensure Bluetooth is enabled on the iOS device and allowed for the ShipHero app in iOS Settings.
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  • Check that the battery pack is charged and properly connected to the Hub.
  • Try restarting the ShipHero app and turning Bluetooth off and on.

Not All Lights Illuminate or Lights Are Dim During Test/Operation

  • Check Orientation: Verify every LED light bar is connected correctly: the output of one light goes to the input of the next. The input side should always be connected to the previous output in the chain.
  • Check Connections: Carefully inspect each male-to-male and female-to-female connection point in the chain, starting from the last light that illuminates correctly and working toward the ones that don't. A loose or faulty connection anywhere prevents subsequent lights from working. Reseat connectors firmly.
  • Check Power: Ensure the battery is sufficiently charged.

Setting up your cart for the first time? See How to Install Pick-to-Light Hardware.

More Resources

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