Due to regulations, some commodities classified as Dangerous Goods are ineligible for air freight. The no air shipping feature in ShipHero allows users to prevent dangerous goods from shipping via air services by eliminating certain shipping methods during quoting.
For more information, see How to Ship Dangerous Goods.
How to Enable No Air Shipping
Important
Enabling No Air Shipping is a 3 step process requiring assistance from ShipHero Support.
Important Note for 3PLs
Enable No Air Shipping in the 3PL account and then contact ShipHero Support to enable the feature flag on the client account. Provide the support team with the client account ID found on the 3PL Customer page when requesting activation.
Step 1: Enable No Air Shipping in the General Settings Page
- Go to the My Account > Settings > General Settings page.
- Enable No Air Shipping under General Preferences.
- Click Save Changes on the bottom right of the page.
- Log out and back into the account.
Step 2: Contact ShipHero Support to Enable in the Backend
Contact Support to enable the setting "Filter methods for No Air Shipping." This setting enables the system to omit air shipping methods when generating labels for orders that contain products with the "No Air" product setting enabled.
Step 3: Enable the No Air Setting on Your Products
After ShipHero Support enables the Filter Methods for No Air Shipping the No Air product setting becomes available for your products.
Enable No Air Shipping using the following methods:
- Single SKU: Use the pencil icon on the Product Details page.
- Bulk Edit: Use the Bulk Edit tool on the Inventory > Products page.
| Single SKU Example | Bulk Edit Example |
|---|---|
Identifying No Air Shipping Products
- Go to the Inventory > Products page.
- Scroll to the No Air filter.
- Select Show No Air Products.
Shipping with Cheapest or Mapped Shipping Methods
No Air Shipping with Cheapest
If cheapest is being used as the shipping method and there is a product in the order with No Air Shipping enabled, then ShipHero will only return ground services.
No Air Shipping with Mapped Shipping Methods
No air shipping is only identified when quoting. Therefore, if you have a mapped shipping method or an automation rule for Cheapest Next Day or 2 Day Air and a product in an order with no air shipping enabled, it will disregard the setting and apply the method which has been mapped. Then you may encounter an error when trying to generate a label.
To avoid this, create an automation rule to override the mapped method specific to No Air shipping products. Here is an example:
Pro-Tip
As a best practice, have no air shipping products identified in the store platform to prevent your customers from selecting air shipping options at checkout.