When ShipHero encounters a shipping carrier error, the order is typically moved to the Hospital for a manager to troubleshoot. The Display Previous Shipping Errors feature allows managers to view the exact carrier error message from the previous shipping attempt directly in the Hospital flow, without having to attempt to re-ship the order first.
Before You Begin
- Hospital order status: A hospital order status must exist in your ShipHero account to use the hospital packing feature. See How to Use Order Statuses in ShipHero to set one up.
For how the Hospital location flag, the packing station hospital flow, and wholesale automation fit together, see Overview: Hospital Feature in ShipHero. For sending an order to Hospital from a packing station, see Using the Hospital Feature at Packing Stations.
When ShipHero Displays Previous Shipping Errors in the Hospital Flow
ShipHero displays the previous carrier error when all three of the following conditions are true:
- The order in the tote has a previous shipping attempt within the last week.
- That attempt resulted in a carrier error.
- The same tote is being used during the current Hospital scan.
When these conditions are met, the error message appears automatically when a manager scans the tote in the Hospital flow. Select Read More to display the exact error message returned by the carrier.