The Hospital feature lets pickers flag an inventory location as non-pickable when there's an issue. Once flagged, pickers won't be directed to that location until the problem is resolved and the flag is cleared.
Important
Contact Customer Support to enable the Hospital Location mobile feature on your account.
Table of Contents
- Most Common Use Cases for the Hospital Feature
- How to Mark a Location as Hospital on the ShipHero Mobile App
- How to Set Up Email Notifications when a Location is Marked Hospital
Most Common Use Cases for the Hospital Feature
The most common use case occurs when a picker arrives at a location and can't pick an item. This typically happens because the inventory count in the system is incorrect and there aren't enough units to fulfill the order.
Why Mark a Location as Hospital in the Mobile App
Flagging a location as Hospital on the ShipHero Mobile App alerts your inventory team that there's a fulfillment issue. The team can then investigate, resolve the problem, and clear the flag to make the location pickable again.
To mark a location as Hospital, the user must have Bins Edit permission enabled.
How to Mark a Location as Hospital on the ShipHero Mobile App
If a picker arrives at a location and cannot pick the item, follow these steps:
- Select Report Issue in the top right of the screen.
- On the pop-up menu, select Not enough units in location.
- Tap Yes to confirm you want to flag this location as Hospital.
The location is now marked as Nonpickable.
| Click Report Issue | Select Not Enough in Location | Confirm Selection |
|---|---|---|
How to Clear the Hospital Flag from a Location in the Mobile App
An Inventory Control Specialist should check the mobile app for Hospital locations at least once an hour.
Users must have Bins Edit permission to search by location and clear the Hospital flag.
To clear the Hospital flag from multiple locations at once instead of one at a time, use the bulk action in the Item Locations Report on the web dashboard. See Overview: Item Locations Report for the steps.
- Open the ShipHero Mobile App and go to Inventory > Search by Location.
- Tap the Filter icon in the top right. Under Hospital, select Yes, then tap Apply.
- Select a location, then go to that physical location to count the inventory. The location detail page displays the reason the location was flagged Hospital.
- If no inventory changes are needed, skip step 4 and go straight to clearing the flag.
- If the inventory count needs to be updated, tap the Pencil icon, make your changes, then tap Done.
- Tap the X next to Hospital at the top of the screen to clear the flag.
- Tap Yes to remove the Hospital flag.
A banner at the bottom of the screen confirms the flag has been removed.
| Filter Set to Hospital: Yes | Location Detail Page | Confirm Flag Removal |
|---|---|---|
How to Set Up Email Notifications when a Location is Marked Hospital
You can receive an email notification whenever a location is flagged as Hospital. Follow these steps to enable it.
- Go to My Account > Settings.
- Under Emails, enter the email address in the Notify From Warehouse Email field for the person who should be notified when a location is flagged as Hospital.
- Click Save Changes.