WorkforceHero is a labor management solution within ShipHero that enables you to track your employees and their time on task, as well as time spent on Special Projects, alerts for idle workers and clock in/out via kiosk. You also have the capability to run reports that will make it easier to bill clients for special projects or work orders, provide insight into your employees' efficiency and more.
In this article, we will review how to set up WorkforceHero, export historical data, set up and read alerts, and assign users to jobs.
Introduction to WorkforceHero
How to Set-Up WorkforceHero
How to Access WorkforceHero
How to Create Jobs
How to Export Historical Data
How to Read & Manage Alerts
NOTE: To enable WorkforceHero for your ShipHero Account, please contact your Customer Support team.
Introduction to WorkforceHero
WorkforceHero is home to an easy-to-read dashboard that lets managers see which jobs each user is assigned.
A manager can assign workers to a job and move workers from one activity to another using the Workforce Dashboard. Workers can clock into a job, clock out for a break, and track their time on task.
You can see all of your workers from the main Workforce dashboard and what jobs they are currently working on.
Users can view/hide jobs and create new jobs from this page:
How to Access WorkforceHero
A user can access this board by going to https://shipping.shiphero.com/workforcehero
WorkforceHero can also be found in the navigation bar under WorkforceHero.
Can anyone access this page?
There are express permissions for WorkforceHero in ShipHero. In order for a user to have access to this page, they must have WorkforceHero permissions selected.
To set permissions, go to Users & Roles in the lefthand menu.
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Click on the Roles tab at the top of the screen.
Find the role you want to enable WorkforceHero access for and click into the role details.
NOTE: Once you have enabled WorkforceHero permissions for a certain role any employee assigned to that role will be granted the same permissions.
At the bottom of the page (they are listed alphabetically) you will find the WorkforceHero permissions. As with all roles within ShipHero the options are for the user to be able to view, create, edit or delete within the feature/module.
NOTE: You DO NOT need to allow a role access to WorkforceHero in order for employees to use it as a time-keeping tool (i.e. clock in/out or measure paid breaks and lunches). Enabling access at the role level will give any user assigned to that role in WorkforceHero the ability to view, create, edit or delete in WorkforceHero.
NOTE: View the Users, Roles and Permissions Knowledge Base article for more details on users and roles.
How to Set-up WorkforceHero
NOTE: The suggested hardware for this setup is:
Before being able to use WorkforceHero you will need to print out badges for your team. The badge will print with a barcode that can be scanned at the kiosk.
The badges can be printed by going into the team member details and clicking "print badge".
Employees can scan their badge at https://shipping.shiphero.com/workforcehero/kiosk/ and sign into a job, take a break, or go to lunch.
Auto-detected jobs
The following jobs are tracked automatically by WorkforceHero:
| Picking | Cycle Counting |
| Packing | Receiving |
| BulkShip | Sorting |
| Mobile Replenishment | PutAway |
How to Create Jobs
Users can create a new job by clicking the "Create Job" button on the top right corner and then naming the new job.
After a job has been created, users can be assigned to it.
NOTE: Once a job is created, it cannot be deleted but can be renamed.
Assign Users to a Job
From the "Table" View, users can be assigned to a job. This action can be done in bulk. Users will see their assigned job when they scan their badge at WorkforceHero kiosk.
From this view, users can also be unassigned from a job or have their shift ended.
Assign Users to a Shift
You can create a work shift and assign users and managers to the shift.
To access this page, select the “Shifts” option from the navigation bar:
Shifts can be edited, users can be added/removed, and managers can be changed.
NOTE: If you want to track a special project using Workforce Hero, please review this article.
How to Export Historical Data
Users can view activity logs for each job and export the historical data for each activity.
You can also view the logs for individual employees and export the historical data
How to Read & Manage Alerts
Alerts show when a worker is late to your return to their shift. Currently, these alerts are set as 15 minutes for a "paid break" and 30 minutes for "lunch."
The Alert time can be customized under the Settings section for WorkforceHero:
1. To access, go to your Settings at the bottom of the menu on the left hand side.
2. Click on WorkforceHero on the right hand side of the screen.
The WorkforceHero warnings screen will appear. From here you can set the intervals for idle time in different jobs, as well as break and lunch intervals. Unless an employee exceeds these time limits while officially assigned to one of these jobs or on a lunch or paid break, you will NOT receive an alert.
Additional Alert Options
You can view alert details in three separate locations.
1. By clicking on the user with the alert in the general Workforce dashboard.
2. By clicking on the warnings call-out at the top of the general Workforce dashboard.
3. By clicking on the Team Members Report.