Shippo is a multi-carrier shipping platform that gives you access to discounted shipping rates and regional carriers directly within ShipHero. Connecting your Shippo account is one of the fastest ways to expand your shipping options.
When you connect Shippo, you are adding an entire ecosystem of shipping options to your ShipHero dashboard. This allows your team to:
- Compare Rates Instantly: Access multiple carriers (like OnTrac, Sendle, and regional providers) to find the most cost-effective shipping method for every package.
- Automate Carrier Selection: Use Automation Rules to automatically assign the best Shippo-backed carrier based on weight or destination.
- Eliminate Manual Data Entry: Your credentials and carrier accounts in Shippo sync automatically, reducing the risk of setup errors.
Before You Begin
- Account setup: Review Before You Connect a Carrier Account in ShipHero for custom profiles, multi-warehouse accounts, and 3PL client settings.
Things to Consider When Connecting Shippo
Important
Native carrier connections are not supported via Shippo. Carriers that ShipHero supports natively, including Canada Post, FedEx, DHL, UPS, and USPS, cannot be connected through the Shippo integration.
- Adding new carriers after connecting to ShipHero: If you connect additional carriers in Shippo after linking it to ShipHero, you will need to disconnect and reconnect the account to sync the new carriers.
- Carrier not showing after connecting: If your carrier accounts are not appearing after connecting your Shippo account, contact ShipHero Support for assistance.
New USPS connections through Shippo are no longer supported
With the completion of the USPS Modern integration, the option for new USPS connections through Shippo is disabled. If your account already has USPS connected through Shippo, ShipHero keeps generating labels as normal and nothing changes for you at this time. Connecting to USPS directly lets ShipHero support and engineering teams trace carrier errors with USPS instead of through a third party, which makes rate shopping and label generation more reliable. To connect USPS for the first time, see Connecting USPS Modern to ShipHero.
Supported Carriers via Shippo
The following carriers are supported via ShipHero's Shippo integration.
- AxleHire
- Better Trucks
- CouriersPlease
- Deutsche Post
- DPD DE
- DPD UK
- Hermes UK
- LSO
- OnTrac
- Royal Mail
- RR Donnelley
- Sendle
Connecting Shippo to ShipHero
Connecting Shippo to ShipHero is a two-step process: first, link your Shippo account, then ShipHero automatically syncs the carriers connected in your Shippo account.
1. Connect Your Shippo Account
- Go to the Shipping > Carriers page and click Connect Carrier.
- Select Shippo from the list of available carriers and choose the Profile and Warehouse you are connecting to Shippo.
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Click Connect. You are redirected to the Shippo login page. Enter your credentials and grant ShipHero access to your Shippo data. You are redirected back to ShipHero once complete.
2. Automatic Carrier Synchronization
Once connected, ShipHero automatically scans your Shippo account and imports all supported carriers.
- Supported Carriers: ShipHero imports major and regional carriers, including OnTrac, AxleHire, and Better Trucks.
- Active Carriers Only: ShipHero identifies which carriers in your Shippo account are active and ready for use.
- The "Shippo Prefix": Imported carriers appear in your ShipHero Shipping Methods list with a shippo__ prefix (for example, shippo__ontrac or shippo__axlehire).
Available Settings After Connecting Shippo
After connecting your Shippo account, the following settings are available:
- Cut-Off Time: Labels generated after this time will print with the following day's creation date.
- Disable Quoting: Prevents this account from being quoted in rate shopping tools or when using the cheapest shipping method.