Shippo is a multi-carrier shipping platform that gives you access to discounted shipping rates and regional carriers directly within ShipHero. Connecting your Shippo account is one of the fastest ways to expand your shipping options.
When you connect Shippo, you're adding an entire ecosystem of shipping options to your ShipHero dashboard. This allows your team to:
- Compare Rates Instantly: Access multiple carriers (like USPS, OnTrac, and regional providers) to find the most cost-effective shipping method for every package.
- Automate Carrier Selection: Use Automation Rules to automatically assign the best Shippo-backed carrier based on weight or destination.
- Eliminate Manual Data Entry: Your credentials and carrier accounts in Shippo sync automatically, reducing the risk of setup errors.
Things to Consider
Important
Native carrier connections are not supported via Shippo. With the exception of USPS, carriers that ShipHero supports natively — including Canada Post, FedEx, DHL, and UPS — cannot be connected through the Shippo integration.
- Adding new carriers after connecting to ShipHero: If you connect additional carriers in Shippo after linking it to ShipHero, you'll need to disconnect and reconnect the account to sync the new carriers.
- Carrier not showing after connecting: If your carrier accounts aren't appearing after connecting your Shippo account, contact support@shiphero.com for assistance.
Supported Carriers via Shippo
The following carriers are supported via ShipHero's Shippo integration.
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Connecting Shippo to ShipHero
Connecting Shippo to ShipHero is a two-step process: first, link your Shippo account, then ShipHero automatically syncs the carriers connected in your Shippo account.
1. Connect Your Shippo Account
- Go to the Shipping > Carriers page and click Connect Carrier.
- Select Shippo from the list of available carriers and choose the Profile and Warehouse you are connecting to Shippo.
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Click Connect. You will be redirected to the Shippo login page — enter your credentials and grant ShipHero access to your Shippo data. You will be redirected back to ShipHero once complete.
2. Automatic Carrier Synchronization
Once connected, ShipHero automatically scans your Shippo account and imports all supported carriers.
- Supported Carriers: ShipHero imports major and regional carriers, including USPS, OnTrac, AxleHire, and Better Trucks.
- Active Carriers Only: The system identifies which carriers in your Shippo account are active and ready for use.
- The "Shippo Prefix": Imported carriers appear in your ShipHero Shipping Methods list with a shippo__ prefix (e.g., shippo__usps or shippo__ontrac).
Available Settings After Connecting Shippo
After connecting your Shippo account, the following settings are available:
- Cut-Off Time: Labels generated after this time will print with the following day's creation date.
- Disable Quoting: Prevents this account from being quoted in rate shopping tools or when using the cheapest shipping method.
Important Reminders when Connecting a Carrier Account
- Using Custom Profiles: Custom profiles allow you to connect the same carrier account multiple times with unique settings, such as specific Incoterms or 3rd Party Billing. For these settings to apply, the order must be assigned to that specific profile. If the assigned profile lacks a connected carrier, ShipHero will automatically use the carrier account connected the warehouse’s default profile for the selected shipping method. This ensures your specialized billing and shipping terms are applied correctly to every label. Visit the following article for more information on How to Use Warehouse Profiles.
- Multi-Warehouse Accounts: To generate labels from multiple warehouses, you must connect your carrier account to each individual location in ShipHero to avoid shipping errors or billing discrepancies. Please consult your carrier to determine if a single account number supports multiple origins or if unique accounts are required for each site. This is especially critical for international locations, as carrier operations vary by country.
- Note for 3PLs: When connecting a new carrier account to ShipHero, double check your 3PL Clients' Settings to ensure you are connecting the carrier account to the correct ShipHero account; if Use Customer's Shipping Accounts is enabled the carrier account must be connected at the child account level, if Use Customer's Shipping Account is not enabled, the carrier account needs to be enabled at the 3PL level. More information about Managing 3PL Client Settings can be found here.