Connecting Australia Post to ShipHero

Connecting your Australia Post account to ShipHero is a powerful way to automate your Australian and international shipping. By integrating these platforms, you can pull orders directly into your warehouse workflow, generate accurate labels in seconds, and provide your customers with reliable tracking updates.

Whether you are a startup using MyPost Business or an established brand on an eParcel contract, this integration ensures your shipping operations scale seamlessly with your growth.

Connecting your Australia Post account to ShipHero allows you to streamline your shipping process by generating labels, managing manifests, and tracking shipments directly within the platform.

How to Connect Australia Post to ShipHero

1. Go to the Shipping > Carriers page and click the Connect carrier button. 
2. Select Australia Post from the list of available carriers. 

3. Enter the required fields:

   Field	Required Input
   Profile	Profiles have multiple uses in ShipHero. When connecting a carrier you can apply different settings to the carrier account connection and have them only apply to orders with that profile selected. Learn more about the uses of profiles HERE.
   Warehouse	Select the physical warehouse the account is being connected to. If you have multiple warehouses, carrier connections are managed separately for each.
   Account number	Your 10-digit Australia Post account number.
   API key	Your Australia Post API key.
   API password	Your Australia Post API password.
   Non-delivery action	Choose how to handle undeliverable packages: RETURN: Return to Sender (Default). ABANDONED: Treat the package as abandoned.
   Authority to leave	Check this box if you wish to allow drivers to leave packages in a safe place without a signature.

4. Click Connect.

Available Settings After Connecting Australia Post

 After connecting your Australia Post account to ShipHero the following settings are available for you to use:

• Cut-Off Time: Labels generated after this time will be printed with the creation date of the following day.
• Disable Quoting: Use this setting to prevent this account from being quoted in the rate shopping tools or when using the cheapest shipping methods. 

Supported Features

• Batch Manifesting: Support for large volume shipping with batch manifesting (up to 2,000 shipments per chunk).
• Return Labels: Supported for specific service methods (PR and XPR).
• International Shipping: Available for Australia Post methods (Note: StarTrack methods are limited to international destinations in China or New Zealand only).
• Customs Documentation: Automated generation of CN22 forms for international shipments meeting specific criteria.

Known Limitations & Requirements

To avoid label generation errors, please ensure your shipments adhere to the following rules based on the Australia Post API requirements.

Address & Contact Constraints

• Character Limits: Name, Business Name, and Address lines must not exceed 40 characters.
• Phone Numbers: Must be valid. StarTrack requires exactly 10 characters; Australia Post supports 10+.
• Suburb: Must contain only English characters and must match the valid State/Postcode combination in the Australia Post database.

Package Dimension Rules

ShipHero automatically converts units (inches to cm, ounces to kg) and rounds dimensions to one decimal place.

International (CN22) Requirements

For international shipments using the simplified CN22 customs form, the following limits apply:

• Value: Total item price must be under $500 AUD.
• Weight: Total weight must be ≤ 2 kg.
• Dimensions: The sum of all dimensions (L+W+H) cannot exceed 90 cm, and no single dimension can exceed 60 cm.

Troubleshooting Tips

• Timeouts: Australia Post's API can take up to 55 seconds to generate a label. ShipHero allows for a 60-second timeout. If you experience frequent timeouts, check your internet connection or the Australia Post API status page.
• Unit Rounding: Ensure your product dimensions are accurate. Australia Post is strict about decimal places (maximum one decimal place allowed for dimensions).
• Label printing: If your label images are being cut off on the printer check your printers settings; or Australia Post labels use the standard A6 printer settings, 105 mm width x 148 mm height.