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Troubleshooting UPS Error 120313: Phone Number Required

Updated

This article will walk you through the steps of troubleshooting the below error about the phone number length while trying to ship a package.

If the above error occurs while trying to ship a package, you will need to make sure that the phone does not have any hyphens (-) in the specific warehouse settings found in My Account > Warehouse. 

If you are a 3PL, you will also need to check the child accounts profile in the same spot as above and verify that there are no hyphens (-) in the phone number.

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