All addresses being shipped to a US address are checked to see if they are a PO Box. If an address is determined to be a PO Box, ShipHero will only allow shipping via USPS or services that use USPS for last-mile delivery.
USPS last-mile delivery carriers include DHL eCommerce, FedEx SmartPost, and UPS Mail Innovations.
PO Box Address Examples
Example #1: This is a PO Box address and can only be shipped via USPS.
PO Box 123
New York, NY 10001
Frequently Asked Questions
Q: What if an order is mapped to a non-USPS service such as UPS Ground, but is shipping to a PO box?
A: You will get an ERROR when quoting for a label and will need to choose a different carrier or update the address to a street
Q: What happens when quoting Cheapest?
A: Only USPS or USPS last-mile delivery carriers will be returned as options
Q: What if an address has both a PO Box and a street address?
A: A PO Box in address line 2 may cause in issue when quoting for carriers. It is recommended to have the PO Box address in the address line 1.