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How to Ship to PO Boxes

ShipHero automatically checks all U.S. addresses for PO Boxes. When a PO Box is detected, only USPS or USPS last-mile delivery services are permitted.

Approved carriers for PO Box shipments:

  • DHL eCommerce
  • FedEx Ground Economy
  • UPS Mail Innovations

PO Box Address Example

John Smith
PO Box 123
New York, NY 10001

Frequently Asked Questions

  • What if an order is mapped to a non-USPS carrier (e.g., UPS Ground) but ships to a PO Box? You'll get a label generation error. Switch to an approved carrier or update the address to a street address.
  • What happens when I select "Cheapest" for a PO Box order? Only USPS and USPS last-mile carriers will appear as options.
  • What if an address includes both a PO Box and a street address? Put the PO Box in address line 1. Placing it in address line 2 may cause issues with certain carriers.

More Resources

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    Connect your tools and AI agents directly to ShipHero with the Public API. Build powerful integrations, automate workflows, and tap into real-time data using the AI tools you prefer, with the option for secure, read-only access for AI-driven insights without added risk.

  • ShipHero Academy

    Explore ShipHero Academy for certifications, deep-dive training, and expert-led courses on WMS and fulfillment. Build your expertise and help your team operate at a higher level.

  • Change Log

    Stay up to date with the latest improvements across ShipHero. The Change Log gives you a clear view of new features, enhancements, and fixes as they roll out—so you always know what’s new and what’s better.