ShipHero automatically checks all U.S. addresses for PO Boxes. When a PO Box is detected, only USPS or USPS last-mile delivery services are permitted.
Approved carriers for PO Box shipments:
- DHL eCommerce
- FedEx Ground Economy
- UPS Mail Innovations
PO Box Address Example
John Smith
PO Box 123
New York, NY 10001
Frequently Asked Questions
- What if an order is mapped to a non-USPS carrier (e.g., UPS Ground) but ships to a PO Box? You'll get a label generation error. Switch to an approved carrier or update the address to a street address.
- What happens when I select "Cheapest" for a PO Box order? Only USPS and USPS last-mile carriers will appear as options.
- What if an address includes both a PO Box and a street address? Put the PO Box in address line 1. Placing it in address line 2 may cause issues with certain carriers.