All addresses in the U.S. are checked to see if they are a PO Box. If an address is identified as a PO Box, ShipHero will only allow shipping via USPS or services that use USPS for the final delivery, also known as last-mile delivery.
The following services are approved for shipping to a PO Box:
- DHL eCommerce
- FedEx Ground Economy
- UPS Mail Innovations
PO Box Address Example
John Smith
PO Box 123
New York, NY 10001
Frequently Asked Questions
- What if an order is mapped to a non-USPS service like UPS Ground but is shipping to a PO box? You'll receive an error when trying to generate a label. You will need to either select a different carrier or update the address to a street address.
- What happens when I select "Cheapest" for a PO Box order? Only USPS and USPS last-mile delivery carriers will be returned as valid options.
- What if an address has both a PO Box and a street address? A PO Box in address line 2 may cause issues with certain carriers. It is recommended to put the PO Box in address line 1 to avoid problems.