There are several reasons an order may require updates after the fulfillment process has started, such as adding items or changing the shipping address. This article outlines the specific changes that can be made and identifies which modifications require the order to be reprocessed.
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Stopping the Fulfillment Process
If you need to prevent a shipment from leaving the warehouse, place the order on Hold immediately. Do not clear the order lock at this stage. You must also notify the warehouse team to stop the physical fulfillment process.
When an order is on hold, the following occurs:
- The order may still be picked by a team member.
- Once the items reach the packing station, the packer will receive a system prompt indicating the order is on hold.
- The packer will be unable to proceed with shipping until the hold is released.
If the order has already been picked and the packer has started the packing process, there is no systematic way to stop the shipment. In this instance, you must manually communicate with the packer to stop processing.
After the physical tote has been retrieved and changes have been made in [app.shiphero.com](http://app.shiphero.com), you must clear the tote and reprocess the order for the changes to take effect.
Changes Requiring Reprocessing
The following modifications require the order lock to be cleared and the order to be reprocessed to ensure the warehouse data is accurate:
| Change Category | Specific Action |
|---|---|
| Item Information | Changes to customs value, price, or discounts. |
| Item Quantities | Increasing or decreasing the quantity of an existing SKU. |
| Adding Items | Adding new SKUs to the order. Note: Additional items will not show as allocated until the current shipment is resolved. |
| Removing Items | Deleting line items from the order. |
Changes Not Requiring Reprocessing
The following updates can be made without requiring a full reprocess of the order after the lock is cleared:
- Address Changes: Updates to the customer's shipping destination.
- Shipping Method: Updates to the carrier or service level.
- Order Detail Flags: Any updates to internal system flags or tags.