Orders with the status Ready to Ship: No are filtered out of [shipping.shiphero.com](http://shipping.shiphero.com) and the ShipHero mobile app. This prevents warehouse staff from attempting to fulfill orders that have outstanding issues or missing information.
If an order is missing from your shipping queue, always check the Orders > Manage Orders page first to verify its readiness status.
How to Identify Shipping Blockers
To find out why an order is not ready for fulfillment, follow these steps in the ShipHero Dashboard:
- Open the specific Order Details page.
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Locate the Details section on the right side of the page.
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Find the Ready to Ship: No status and click the (Why?) link next to it.
- Review the pop-up, which provides the specific Reason for the block and the required Resolution.
Forcing a Status Refresh
In some cases, the "Ready to Ship" status may not update immediately after you have resolved an underlying issue, such as correcting a shipping address. To manually update the order and ensure the system recognizes these changes, use the Reprocess button (under the Actions menu on the specific Order Details page). Executing this command forces the system to re-evaluate the order.
After reprocessing, perform a Status Check to confirm that the order now displays Ready to Ship: Yes. Once this status is active, the order will be visible and available for processing on all fulfillment platforms.
Always reprocess the order if you have manually adjusted inventory levels to fulfill a previously backordered item.