How to Setup and Connect Your USPS Modern Account to ShipHero

If you have NSA rates with USPS, please follow the setup and connection steps in this article.

The United States Postal Service (USPS) has a service called USPS Modern that requires you to connect them as a carrier in ShipHero. This article will outline the steps to set up your USPS Modern account on the USPS website and connect that account to ShipHero. 

By signing up for a USPS Modern account and connecting it to ShipHero you automatically have ShipHero's Merchant Rate Card activated on your account. Here is a link to view ShipHero's MRC with USPS.

How to Create a USPS Modern Account

How to Connect Your USPS Modern Account

Setting up Global Direct Entry

How to Create a USPS Modern Account

Before you are able to use the USPS Modern connection in ShipHero you will need to register for a USPS Business Account and enroll in USPS Ship. To do this follow the instructions below.

NOTE: Your account must have approval from USPS Modern to ship internationally and to military bases.

1. Navigate to the Customer Onboarding Portal and click the Create Account button.
2. Fill in all the required fields:
   • Username
   • Security Information
   • Contact Information
   • Business Address
3. Click Verify Address.
4. Once you have filled out this information and verified the address, click Continue > Create Account.

5. On the next screen select the USPS APIs service.

   

6. On the following screen select the number of shipping locations and click Continue.

   

   NOTE: If you are a 3PL or a Brand that has multiple warehouse locations and would like to use separate MIDs and EPS accounts per location, you’ll need to work with your USPS representative to help configure your account.

7. Accept the Terms and Conditions and Select your Payment Method, then click Continue.
8. Enter your payment information and save your card.

9. On the Welcome page your CRID, MID(s), and EPS Number(s) will be listed. Save this information before navigating away from this page.

   IMPORTANT NOTES:

   1. MIDs are different for Outbound and Returns.
   2. If you opted to use a different payment account for Returns, you will have a separate EPS Number as well.

   

10. After saving your information from the Welcome page, click the link on the bottom left of the page to open the Business Customer Gateway (BCG).

11. Accept the Terms and Conditions by clicking Continue at the bottom of the page. This completes your set-up.  

    

At this point you should have received a USPS.com Business Account email, USPS.com Business Account Access email and a USPS Business Customer Gateway email. You should also have your CRID, MID(s) and EPS Number in the USPS.com Business Account Access email.

IMPORTANT NOTE FROM USPS: EFFECTIVE IMMEDIATELY
With the retirement of the Electronic Verification System (eVS) program, the eVS Helpdesk is transitioning to the USPS Ship Helpdesk. As part of this transition, a new email address has been established for the USPS Ship helpdesk, however, the phone number will not be changed.

The transition should have no impact on customers contacting the helpdesk by phone or email. 

• Submit a request by phone: 877-264-9693 or 1-877-672-0007 Option 7, Option 1
• Submit a request by email: USPSShipSupport@usps.gov 

How to Configure your USPS Modern Account 

Connectin your USPS MOdern Account has two parts, first you will connect your account to ShipHero then you will need to Grant Platform USPS Account Access to complete the set up. 

Step 1: Connect USPS Modern to ShipHero

1. Go to the Shipping > Carriers page and click Connect Carrier.

2. Select USPS Modern from the dropdown.

   

3. Fill in the information using the email you received from the USPS Business Customer Gateway (BCG).
   • Warehouse and Profile
   • CRID: (Provided by USPS)
   • Content Type: Type in Merchandise
   • Outbound MID: (Provided by USPS)
   • Main EPS Account Number: (Provided by USPS)
4. Click Connect. You will be directed to the USPS.com login page. 

NOTE: If you have a Return MID, enter that into the Secondary Outbound MID field. If you don’t have one, then enter the same MID that you entered into the Outbound MID field. Do the same for the Secondary EPS Account Number.

Step 2: Grant Platform USPS Account Access 

1. Use your business account information to login to be redirected to the Business Customer Onboarding Portal.
2. Select the Outbound MID and Return MID that you setup in previous steps.
3. Click Use These MIDs.
4. Verify the information and click Use This Account Information, then hit Continue to accept the selected EPS Account.
5. Accept the USPS Terms and Conditions and click the Authorize & Continue button to Grant Platform USPS Account Access.

You will be redirected to your ShipHero Carrier page and will receive a final email from USPS stating that you’ve successfully completed your USPS.com Onboarding and connected your account to ShipHero.

Setting up Global Direct Entry (GDE)

The Global Direct Entry® (GDE) Wholesaler Program is a USPS initiative that partners with selected wholesalers to handle international shipments. Once packages clear U.S. Customs, they are handed over to USPS for final delivery. Approved wholesalers get listed on the USPS website and receive business leads, helping them grow.

To join the program, wholesalers must meet certain criteria and get USPS approval. They also need to ensure any representatives or agents follow all program rules and regulations.

NOTE: After USPS approves you for the GDE program please contact our support team to enable it for your USPS account connected to SHipHero