Veho is a last mile delivery service that operates in select US cities. All ShipHero WMS clients can add Veho as a Carrier and use their services when it makes sense from a location and pricing standpoint. This article will walk you through how to connect your Veho and ShipHero accounts.
NOTE: For more information regarding Veho, its services and its coverage area, please click HERE.
How to Connect Veho to ShipHero
Troubleshooting
How to Connect Veho to ShipHero
NOTE: You will first need to set up an account at shipveho.com. This process will require you to speak with a Veho sales rep. Once you have a shipveho account, you will need to request your API Key from your Veho Sales Rep to complete the Veho > ShipHero account set-up.
1. Log into ShipHero and navigate to Settings at the bottom of the main menu on the left hand side of the screen.
2. Once you click on Settings, you will need to select Carriers from the menu on the right hand side of the screen.
3. This will bring you to the Carriers section of your ShipHero account.
4. Click on the Connect carrier button in the upper right hand corner.
5. Select Veho from the list of Carriers.
6. In the pop-up dialog box, please fill in the following information:
- Profile: Select the profile that reflects the address to be printed on the invoice.
- Warehouse: Select the warehouse that will be using Veho.
- API Key: Input the API Key provided by your Veho Sales Rep.
7. Click Connect.
On the next screen, you should now see Veho as an option in your list of Carriers.
Troubleshooting
If you encounter any issues or have questions regarding Veho's services, their dedicated support team is ready to assist you. You can contact Veho directly through their Contact Us page.
If you have any questions relating to the integration between ShipHero & Veho, feel free to contact the ShipHero Customer Support team at support@shiphero.com.
Important Reminders when Connecting a Carrier Account
- Using Custom Profiles: Custom profiles allow you to connect the same carrier account multiple times with unique settings, such as specific Incoterms or 3rd Party Billing. For these settings to apply, the order must be assigned to that specific profile. If the assigned profile lacks a connected carrier, ShipHero will automatically use the carrier account connected the warehouse’s default profile for the selected shipping method. This ensures your specialized billing and shipping terms are applied correctly to every label. Visit the following article for more information on How to Use Warehouse Profiles.
- Multi-Warehouse Accounts: To generate labels from multiple warehouses, you must connect your carrier account to each individual location in ShipHero to avoid shipping errors or billing discrepancies. Please consult your carrier to determine if a single account number supports multiple origins or if unique accounts are required for each site. This is especially critical for international locations, as carrier operations vary by country.
- Note for 3PLs: When connecting a new carrier account to ShipHero, double check your 3PL Clients' Settings to ensure you are connecting the carrier account to the correct ShipHero account; if Use Customer's Shipping Accounts is enabled the carrier account must be connected at the child account level, if Use Customer's Shipping Account is not enabled, the carrier account needs to be enabled at the 3PL level. More information about Managing 3PL Client Settings can be found here.