Amazon Shipping are labels purchased through Amazon's platform that can be printed when processing the order in ShipHero.
Requirements
- You must have an active Amazon Shipping contract with contracted rates available.
- You must have access to the ShipHero app as a user with permission to manage shipping carriers.
If you do not have an Amazon Shipping contract and rates yet, fill out this form and contact your ShipHero CSM to begin the process.
Connecting an Amazon Shipping Account Step-by-Step
- Log into your Amazon Shipping account.
- In a new window, navigate to the Shipping > Carriers page.
- Click the Connect carrier button and select Amazon Shipping V2.
- Choose the warehouse and profile you want to connect the Amazon Shipping account to. Then click “Connect.”
-
You’ll be redirected to Amazon’s authorization page.
- Check the box to provide ShipHero with access to your Amazon Shipping account.
- Click “Authorize.”
- You will be redirected to the Shipping > Carriers page where you can verify the new connection info.
Important Reminders when Connecting a Carrier Account
- Using Custom Profiles: Custom profiles allow you to connect the same carrier account multiple times with unique settings, such as specific Incoterms or 3rd Party Billing. For these settings to apply, the order must be assigned to that specific profile. If the assigned profile lacks a connected carrier, ShipHero will automatically use the carrier account connected the warehouse’s default profile for the selected shipping method. This ensures your specialized billing and shipping terms are applied correctly to every label. Visit the following article for more information on How to Use Warehouse Profiles.
- Multi-Warehouse Accounts: To generate labels from multiple warehouses, you must connect your carrier account to each individual location in ShipHero to avoid shipping errors or billing discrepancies. Please consult your carrier to determine if a single account number supports multiple origins or if unique accounts are required for each site. This is especially critical for international locations, as carrier operations vary by country.
- Note for 3PLs: When connecting a new carrier account to ShipHero, double check your 3PL Clients' Settings to ensure you are connecting the carrier account to the correct ShipHero account; if Use Customer's Shipping Accounts is enabled the carrier account must be connected at the child account level, if Use Customer's Shipping Account is not enabled, the carrier account needs to be enabled at the 3PL level. More information about Managing 3PL Client Settings can be found here.