ShipX's model differentiates it from traditional carriers like FedEx or UPS. Instead of replacing these large carriers, ShipX acts as a network optimizer. It leverages a combination of express, ground, and postal services from its VDN (Vetted Delivery Network) to ensure packages are delivered in the most efficient and cost-effective way.
This approach is designed to solve common shipping problems such as inconsistent transit times, poor visibility, and rising costs. By consolidating and managing different delivery providers under one platform, ShipX provides a single, transparent solution for businesses.
For more information about their services, visit their site, https://www.shipx.com/
How to Connect a ShipX Account
ShipX recently bought out XDelivery. You will use the XDelivery sign up flow when connecting your ShipX account to ShipHero.
- Open the Shipping > Carriers page and click Connect Carrier.
- Select XDelivery from the dropdown.
- Enter in the required information:
- Profile and Warehouse
- API ID (from ShipX/XDelivery)
- API Key (from ShipX/XDelivery)
- Click Connect.
Available Settings After Connecting ShipX
After connecting your ShipX account to ShipHero the following settings are available for you to use:
- Cut-Off Time: Labels generated after this time will be printed with the creation date of the following day.
- Disable Quoting: Use this setting to prevent this account from being quoted in the rate shopping tools or when using the cheapest shipping methods.
Important Reminders when Connecting a Carrier Account
- Using Custom Profiles: Custom profiles allow you to connect the same carrier account multiple times with unique settings, such as specific Incoterms or 3rd Party Billing. For these settings to apply, the order must be assigned to that specific profile. If the assigned profile lacks a connected carrier, ShipHero will automatically use the carrier account connected the warehouse’s default profile for the selected shipping method. This ensures your specialized billing and shipping terms are applied correctly to every label. Visit the following article for more information on How to Use Warehouse Profiles.
- Multi-Warehouse Accounts: To generate labels from multiple warehouses, you must connect your carrier account to each individual location in ShipHero to avoid shipping errors or billing discrepancies. Please consult your carrier to determine if a single account number supports multiple origins or if unique accounts are required for each site. This is especially critical for international locations, as carrier operations vary by country.
- Note for 3PLs: When connecting a new carrier account to ShipHero, double check your 3PL Clients' Settings to ensure you are connecting the carrier account to the correct ShipHero account; if Use Customer's Shipping Accounts is enabled the carrier account must be connected at the child account level, if Use Customer's Shipping Account is not enabled, the carrier account needs to be enabled at the 3PL level. More information about Managing 3PL Client Settings can be found here.