Canpar is a Canadian courier offering parcel delivery across Canada and to the continental United States. Visit their site for more information.
How to Connect a Canpar Account
Connecting Canpar requires assistance from ShipHero Support. Email Support@shiphero.com with the following:
- Canpar API username and password
- Canpar shipper number
- ShipHero warehouse and profile to connect the account to
Always share credentials using a secure method, such as an encrypted document or a password manager's sharing portal.
Available Settings After Connecting
Canpar is currently being migrated to the new interface. In the meantime, manage settings in the legacy interface using the steps below.
- Open the Legacy interface in a new tab.
- Locate the Canpar account and click Settings.
- The available settings are Cut-Off Time and Disable Quoting.
-
Click Update to save changes.
Things to Consider
- Restricted Items: Canpar prohibits certain items from being shipped. See the full list on their site.
- Dangerous Goods: Supported, but proper documentation must be affixed to the outside of the package.
- Multi-package Shipments: Requires a setting enabled by ShipHero Support. Without it, multi-package shipments are sent as separate label requests.
- Overweight Packages: Additional labels are generated for packages exceeding the maximum weight and must be affixed to the exterior of the box.
- Dimensional Weight: Canpar bills based on whichever is greater — actual weight or dimensional (volumetric) weight. Example formula for Canpar Ground: L × W × H (inches) ÷ 139.
Package Dimension Limitations
Maximum dimensional limits per package when shipping with Canpar:
| Limitation Type | Maximum Limit |
|---|---|
| Maximum Weight per package | 150 lbs / 68 kg |
| Maximum Length (longest side) | 108 in / 274 cm |
| Maximum Girth* | 165 in / 419 cm |
*Girth = Length + (2 × Width) + (2 × Height)
Potential Surcharges
Packages within the absolute maximums but exceeding the thresholds below may incur additional surcharges:
| Surcharge Type | Condition |
|---|---|
| Over Length | Single dimension exceeds 48 in (122 cm) |
| Overweight | Actual weight greater than 70 lbs (32 kg) |
| Oversize | Length and girth combined exceed 130 in (330 cm), or a single dimension exceeds 96 in (244 cm) |
| Overmax Size/Weight | Exceeds absolute maximums (108" length, 150 lbs, 165" girth) |
For current rates and surcharge details, use the Canpar Express Rate Calculator or consult their official Terms of Service.
Important Reminders when Connecting a Carrier Account
- Using Custom Profiles: Custom profiles allow you to connect the same carrier account multiple times with unique settings, such as specific Incoterms or 3rd Party Billing. For these settings to apply, the order must be assigned to that specific profile. If the assigned profile lacks a connected carrier, ShipHero will automatically use the carrier account connected the warehouse’s default profile for the selected shipping method. This ensures your specialized billing and shipping terms are applied correctly to every label. Visit the following article for more information on How to Use Warehouse Profiles.
- Multi-Warehouse Accounts: To generate labels from multiple warehouses, you must connect your carrier account to each individual location in ShipHero to avoid shipping errors or billing discrepancies. Please consult your carrier to determine if a single account number supports multiple origins or if unique accounts are required for each site. This is especially critical for international locations, as carrier operations vary by country.
- Note for 3PLs: When connecting a new carrier account to ShipHero, double check your 3PL Clients' Settings to ensure you are connecting the carrier account to the correct ShipHero account; if Use Customer's Shipping Accounts is enabled the carrier account must be connected at the child account level, if Use Customer's Shipping Account is not enabled, the carrier account needs to be enabled at the 3PL level. More information about Managing 3PL Client Settings can be found here.