OnTrac is a domestic ground carrier that reaches about 70% of the U.S. population through a hub-and-spoke network of more than 100 locations and 18 sort centers built near major population centers. In ShipHero, OnTrac provides rate quotes, shipping labels, and label voiding for eligible U.S. shipments, giving you a regional alternative to the major national carriers.
OnTrac and LaserShip merged in 2021, combining two of the largest regional carrier networks on the East and West Coasts under the OnTrac name. The result is broad coverage with competitive pricing compared to national carriers.
Important
OnTrac in ShipHero supports domestic (U.S.) shipments only. International quotes and labels aren't supported.
Table of Contents
- OnTrac Supported Features in ShipHero
- OnTrac Features Not Supported in ShipHero
- Get Started with OnTrac
OnTrac Supported Features in ShipHero
| Feature | Status | Notes |
|---|---|---|
| Express shipping (XPRS) | Supported (Condition) | Contract service. OnTrac only returns rates for this service if your account is approved for it, even though it appears as an option in ShipHero. |
| Ground shipping (GRND) | Supported | OnTrac's standard ground service. Available to every connected account. |
| Label voiding | Supported | Void an OnTrac label after it's created. OnTrac may reject the cancellation if the package already left your facility. |
| Multi-package shipments | Supported | OnTrac creates one label per package and returns a cost for each package. |
| Rate quoting | Supported | Get an OnTrac shipping cost estimate before you create a label. |
| Shipping label creation | Supported | Create a 4x6 PDF label for each package in your shipment. |
| Undeliverable package handling | Supported | Choose what OnTrac does with a package it can't deliver: send it back to you, or don't send it back. Set this when you connect your account. |
OnTrac Features Not Supported in ShipHero
| Feature | Status | Notes |
|---|---|---|
| Additional service options | Not Supported | Extra services like signature confirmation, added insurance, or hazardous materials handling aren't available yet, beyond the undeliverable package handling setting. |
| International shipments | Not Supported | OnTrac shipping in ShipHero covers domestic (U.S.) shipments only. |
| Manifests | Not Supported | OnTrac doesn't support carrier manifests in ShipHero. |
| Pickup scheduling | Not Supported | You can't schedule an OnTrac pickup from ShipHero. Contact OnTrac directly to schedule a pickup. |
| Shipment tracking | Not Supported | OnTrac tracking isn't available inside ShipHero yet. Track a shipment directly on OnTrac's website using the tracking number from your label. |
| Standalone return labels | Not Supported | OnTrac doesn't support creating a return label as its own shipment. Undeliverable package handling only controls what happens to a package OnTrac can't deliver. |
Get Started with OnTrac
- Connecting OnTrac to ShipHero: connection steps, required fields, and settings
- Troubleshooting: OnTrac Errors and Limitations: known limitations and error messages