This article walks through connecting UniUni to ShipHero and configuring your carrier settings after the connection is complete.
Before You Begin
You will need your Client ID, Client Secret, and Customer Number from UniUni before starting. Contact UniUni directly if you do not have these credentials.
You must also ask your UniUni representative to configure a Pickup Warehouse for your account before connecting. This is set on UniUni's side and cannot be configured in ShipHero. If this is not done prior to connecting, you will receive a "pickup_warehouse cannot be empty" error when attempting to rate or generate a label.
For an overview of UniUni's features and supported regions, see Overview: UniUni in ShipHero.
Table of Contents
How to Connect UniUni to ShipHero
- Go to Shipping > Carriers and click Connect Carrier.
- Select UniUni from the dropdown.
- Fill in the required fields. See the table below for descriptions of each field.
-
Click Connect.
Required UniUni Connection Fields
| Field | Description |
|---|---|
| Profile (Required) | The ShipHero shipping profile to associate with this UniUni connection. |
| Warehouse (Required) | The warehouse location to associate with this UniUni connection. Must be a U.S. or Canadian warehouse. |
| Client ID (Required) | Your UniUni API client ID. Obtain this from UniUni. |
| Client Secret (Required) | Your UniUni API client secret. Obtain this from UniUni. |
| Customer Name (Optional) | A display name for this UniUni connection. Used for identification within ShipHero only. |
| Customer Number (Required) | Your UniUni customer number. Obtain this from UniUni. |
Available UniUni Settings After Connecting
Once connected, click the Pencil icon next to UniUni on the Carriers page to configure the following settings.
| Setting | Description |
|---|---|
| Cut-Off Time | The daily time after which same-day UniUni pickups are no longer available. Orders after this time will be scheduled for the next available pickup window. |
| Disable Quoting | When enabled, UniUni will not return rate quotes during the shipping workflow. Use this if you want to route UniUni shipments manually rather than by rate comparison. |
Important Reminders when Connecting a Carrier Account
- Using Custom Profiles: Custom profiles allow you to connect the same carrier account multiple times with unique settings, such as specific Incoterms or 3rd Party Billing. For these settings to apply, the order must be assigned to that specific profile. If the assigned profile lacks a connected carrier, ShipHero will automatically use the carrier account connected the warehouse’s default profile for the selected shipping method. This ensures your specialized billing and shipping terms are applied correctly to every label. Visit the following article for more information on How to Use Warehouse Profiles.
- Multi-Warehouse Accounts: To generate labels from multiple warehouses, you must connect your carrier account to each individual location in ShipHero to avoid shipping errors or billing discrepancies. Please consult your carrier to determine if a single account number supports multiple origins or if unique accounts are required for each site. This is especially critical for international locations, as carrier operations vary by country.
- Note for 3PLs: When connecting a new carrier account to ShipHero, double check your 3PL Clients' Settings to ensure you are connecting the carrier account to the correct ShipHero account; if Use Customer's Shipping Accounts is enabled the carrier account must be connected at the child account level, if Use Customer's Shipping Account is not enabled, the carrier account needs to be enabled at the 3PL level. More information about Managing 3PL Client Settings can be found here.