UniUni is a Canadian technology-enabled logistics company that specializes in last-mile delivery for the e-commerce industry. The company uses a crowdsourced network of independent drivers, similar to the Uber model, to efficiently deliver packages. UniUni's goal is to provide a cost-effective and scalable delivery solution for businesses across North America.
For more information about their services, visit their site https://www.uniuni.com/.
How to Connect UniUni
NOTE: UniUni is only supported for warehouse locations in the U.S. and Canada. You will use the same connection flow regardless of the warehouse location.
- Open the Shipping > Carriers page and click the Connect Carrier button.
- Select UniUni from the dropdown.
- Fill in the required information:
- Profile and Warehouse
- Client ID and Client Secret (from UniUni)
- Customer Name (optional)
- Customer Number (from UniUni)
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Click Connect.
- Once the connection is made, you can select the Pencil Icon to set the carrier's Cut-Off Time and Disable Quoting as needed.
Important Notes and Limitations
- UniUni only handles domestic shipments within the U.S. and within Canada. They do not provide international services.
- ShipHero does not currently support multi-package shipments with UniUni, this is being worked on by our carrier team. In the meantime, if you have an order with multiple packages, you will need to generate each label separately to ship via UniUni.
- UniUni does not deliver to P.O. Boxes or Military addresses. These delivery locations need to be processed by the Postal Service, (USPS or Canada Post).
Important Reminders when Connecting a Carrier Account
- Using Custom Profiles: Custom profiles allow you to connect the same carrier account multiple times with unique settings, such as specific Incoterms or 3rd Party Billing. For these settings to apply, the order must be assigned to that specific profile. If the assigned profile lacks a connected carrier, ShipHero will automatically use the carrier account connected the warehouse’s default profile for the selected shipping method. This ensures your specialized billing and shipping terms are applied correctly to every label. Visit the following article for more information on How to Use Warehouse Profiles.
- Multi-Warehouse Accounts: To generate labels from multiple warehouses, you must connect your carrier account to each individual location in ShipHero to avoid shipping errors or billing discrepancies. Please consult your carrier to determine if a single account number supports multiple origins or if unique accounts are required for each site. This is especially critical for international locations, as carrier operations vary by country.
- Note for 3PLs: When connecting a new carrier account to ShipHero, double check your 3PL Clients' Settings to ensure you are connecting the carrier account to the correct ShipHero account; if Use Customer's Shipping Accounts is enabled the carrier account must be connected at the child account level, if Use Customer's Shipping Account is not enabled, the carrier account needs to be enabled at the 3PL level. More information about Managing 3PL Client Settings can be found here.